Call Centre Representative (french Speaking)

Key Responsibilities:

• Handle inbound and outbound calls, customer enquiries, transaction issues, and account requests.
• Provide first-level support for online/mobile banking, debit/credit cards, and account services.
• Accurately document customer interactions and call details in the CRM system.
• Maintain banking confidentiality, security protocols, and quality standards.

Requirements:

• Fluency in speaking, reading, and writing French.
• Minimum of B.Sc. (Second Class Lower) or HND (Upper Credit).
• Must have completed NYSC.
• Maximum age: 40 years.
• Basic computer skills, active listening, and problem-solving abilities.
• Candidates residing close to Iganmu or Lekki, Lagos, will be considered.