DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
We are recruiting to fill the position below:
Job Position: Call Centre Agent (Hausa)
Job Location: Lagos
Employment Type: Contract
- DKT NIGERIA is set to recruit Call Centre Agent based in Lagos state.We are looking for a smart, dynamic, self-motivated, and committed individual to fill this position:
Key Accountabilities / Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Provide accurate and satisfactory answers to family planning related queries and concerns
- Identify and escalate priority issues and report to the high-level management
- Guide callers through family planning methods, navigating the company site or using the products or services
- Following call centre scripts when handling topics on family planning/sexual reproductive health
- Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alternatives
- Following up with customer calls where required
Qualification / Experience
- OND / HND / B.Sc Degree in any related field
- 2-3 years of experience in a customer support role
- Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Exceptional interpersonal and rapport buildingskills
- Computer literacy
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to communicate in English Hausa is Mandatory.
- Familiarity with CRM systems and practice
Method of Applictaion
Interested and qualified candidates should send their CV to: hr@dktnigeria.org using "Call Centre Agent (Hausa) - Lagos" as the subject of the email.