DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
We are recruiting to fill the position below: Job Title: Call Centre Agent (Hausa) Location: Lagos Employment Type: Contract
Job Summary
DKT NIGERIA is set to recruit Call Centre Agent based in Lagos state.We are looking for a smart, dynamic, self-motivated, and committed individual to fill this position:
Key Accountabilities / Responsibilities
Manage inbound and outbound customer calls in a timely manner
Provide accurate and satisfactory answers to family planning related queries and concerns
Identify and escalate priority issues and report to the high-level management
Guide callers through family planning methods, navigating the company site or using the products or services
Following call centre scripts when handling topics on family planning/sexual reproductive health
Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alternatives
Following up with customer calls where required
Qualification / Experience
OND / HND / B.Sc Degree in any related field
Strong verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Exceptional interpersonal and rapport buildingskills
Computer literacy
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to communicate in English Hausa is Mandatory.
2-3 years of experience in a customer support role
Familiarity with CRM systems and practice