BBOXX is generating impact by improving customers’ quality of life through provision of affordable, clean and reliable energy solutions. Today, we offer pay-as-you-go solar power. Our aim is to expand rapidly to provide other modern utility services, such as cooking, internet access and water. We are constantly searching and realising innovative solutions to provide the best value services to our customers.
We are recruiting to fill the position below:
Job Title: Call Center Operator (Yoruba & Hausa Speaking)
Location: Alausa / Ikeja, Lagos Employment Type: Full-time (Hybrid) Industry: Renewable Energy
Key Responsibilities
Handle inbound and outbound customer calls in a courteous and professional manner
Respond to customer inquiries, complaints, and requests efficiently
Provide accurate information about company products.
Escalate complex issues to the appropriate team or supervisor
Follow established call scripts, policies, and service standards
Meet or exceed performance targets such as call handling time and customer satisfaction scores.
Requirements & Qualifications
OND / HND / Bachelor’s degree in any relevant field
Fluency in Yoruba & Hausa Languages is a Major Advantage
1–2 years’ experience in a call center or customer service role
NYSC Completion/Exemption
Strong verbal and written communication skills
Good listening, problem-solving, and interpersonal skills
Basic computer proficiency (Microsoft Office)
Willingness to work flexible shifts, including weekends.