JMG is a highly diversified electro-mechanical solution provider, offering a wide-ranging portfolio that includes power generation, Solar power, Electrical infrastructures, Air compressors, Vertical transportation, and HVAC Cooling solutions. With over 25 years of experience in Africa and strong partnerships with world-renowned brands such as FG Wilson, Legrand, ABB, Kaeser Compressors, Trane, TK Elevator, LONGi, Deye, Must, Livfast, Lithion and EAE Electric, JMG combines global technologies with regional expertise to meet the development needs of the African market. Our workforce comprises nearly 1600 dedicated professionals who work with unwavering passion to deliver top-notch products and services. We hold 'ISO' certifications, ensuring our commitment to safeguarding quality, the environment, and people's health and safety.
At JMG, we take immense pride in our well-established maintenance and distribution networks across Africa, enabling us to offer swift delivery and round-the-clock after-sales support to enhance customers' experience with all our products. Together with our clients, we craft competitive solutions in the fields of power, energy efficiency, safety, industrial infrastructures, and building infrastructures. Our solutions empower customers to gain a competitive edge in the African market while embracing a cost-effective and resource-friendly approach to enriching their lives.
We are recruiting to fill the position below:
Job Title: Call Center Officer
Location: Gbagada, Lagos Employment Type: Full-time
Summary
We are seeking a customer-focused Call Center Officer to handle customer enquiries, complaints, and service requests while ensuring prompt resolution and customer satisfaction.
The ideal candidate will coordinate service requests, provide timely customer feedback, and work with relevant departments to ensure effective service delivery.
Key Responsibilities
Handle inbound and outbound customer calls, enquiries, and complaints.
Log and track customer complaints and service requests on the company's CRM/AX Dynamics platform.
Coordinate and escalate maintenance issues to field engineers and supervisors.
Follow up on service requests, quotations, payments, and job completion.
Provide customers with updates on maintenance schedules and service plans.
Maintain accurate call records, reports, and customer databases.
Liaise with internal departments to ensure timely resolution of customer issues.
Qualifications
HND/B.Sc. in Sales and Marketing, Business Administration, or a related discipline.
3–5 years of experience in a call centre or customer service environment.
Familiarity with CRM systems and customer service practices.
Strong communication and problem-solving skills.
Customer-focused, proactive, and professional.