We are seeking a customer-focused Call Center Officer to handle customer enquiries, complaints, and service requests while ensuring prompt resolution and customer satisfaction.
The ideal candidate will coordinate service requests, provide timely customer feedback, and work with relevant departments to ensure effective service delivery.
Key Responsibilities
Handle inbound and outbound customer calls, enquiries, and complaints.
Log and track customer complaints and service requests on the company's CRM/AX Dynamics platform.
Coordinate and escalate maintenance issues to field engineers and supervisors.
Follow up on service requests, quotations, payments, and job completion.
Provide customers with updates on maintenance schedules and service plans.
Maintain accurate call records, reports, and customer databases.
Liaise with internal departments to ensure timely resolution of customer issues.
Qualifications
HND/B.Sc. in Sales and Marketing, Business Administration, or a related discipline.
3 - 5 years of experience in a call centre or customer service environment.
Familiarity with CRM systems and customer service practices.