Call Center Officer

Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China.

With cost-effective products and innovative business models, Blue Wave New Energy is committed to contributing clean and reliable power energy to Africa's progress and prosperity. Its product lines cover solar lighting systems, portable energy storage equipment, home-integrated energy storage systems, and outdoor mobile power platforms to meet customers' power needs in multiple scenarios.

We are  recruiting to fill the position below:

 Job Position: Call Center Officer

Job Location: Lagos

Employment Type: Full-time

Responsibilities

Customer Engagement & Verification:

• Confirm and validate customer information from the assigned data pool to ensure
• accuracy.
• Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration
• Work closely with the After-Sales Team to resolve customer issues promptly and effectively
• Partner with the New Media Team to leverage digital platforms for customer outreach and engagement.
• Coordinate with the B2B and B2C Departments to align call center efforts with broader
• business strategies.
• Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow.

Performance Optimization:

• Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target
• Analyze performance data, identify trends, and implement strategies to drive improvements.

Operational Excellence:

• Ensure accurate and timely transmission of verified customer data to relevant teams
• Uphold company policies and maintain high standards for customer service and quality assurance

Requirements

• Interested candidates should possess an OND / HND / Bachelor`s Degree
• Previous experience in a customer support role
• Strong phone and verbal communication skills, along with active listening
• Customer focus and adaptability to different personality types.

Method of Application 

Interested and qualified candidates should send their CV to: hr@bluewave.top using the Job Position as the subject of the email.