We are looking for Call Center / Live Support Executives with experience in the gaming, iGaming or sports betting industry to provide excellent customer support to players across phone, live chat and other support channels.
Key Responsibilities
Respond to customer enquiries and complaints via phone, live chat and other channels.
Assist players with account registration, deposits, withdrawals, betting and bonus-related enquiries.
Resolve customer issues promptly or escalate complex issues to the appropriate team.
Provide accurate information on betting products, odds, bet types and promotions.
Handle multiple customer conversations while maintaining excellent service.
Record customer interactions and follow established support procedures.
Requirements
HND or BSc in any field.
Minimum 3 years of customer service/call center experience, preferably within the gaming, iGaming or sports betting industry.
Good understanding of sports betting, including odds, bet types, deposits and withdrawals.
Excellent spoken and written English; Pidgin is an advantage.
Good computer literacy and typing speed.
Ability to multitask across phone, live chat and other support channels.
Excellent communication, problem-solving and customer service skills.