- Responsible for managing and improving business systems, analysing operational data and developing reports and forecasting tools to support informed decision-making.
- The role bridges IT and business operations, identifying inefficiencies, coordinating system improvements and implementing practical solutions to enhance productivity.
- Experience in business systems administration, systems analysis, business process improvement or a similar role.
- Advanced Microsoft Excel skills, including complex formulas, pivot tables, data analysis and reporting.
- Experience developing reports, forecasting tools and business tracking models.
- Strong understanding of business processes, systems functionality and operational workflows.
- Experience identifying inefficiencies and implementing process improvements.
- Experience coordinating projects, system enhancements or implementation initiatives.
- Understanding of systems integration and automation.
- Strong analytical, problem-solving and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently and take ownership of initiatives.
- SQL or database experience would be advantageous.
- Experience with ERP systems, CMS platforms, reporting tools or integrated business applications would be beneficial.
- Analytical and detail-oriented.
- Proactive and improvement-driven.
- Commercially and operationally minded.
- Organised and accountable.
- Confident communicator and collaborative problem-solver.
Duties and responsibilities:
Business systems administration and improvement:
- Administer, maintain and support business systems, platforms and applications.
- Identify opportunities to improve existing systems, functionality and workflows.
- Coordinate system updates, enhancements, integrations and implementation projects.
- Investigate system-related issues and liaise with relevant stakeholders or service providers to resolve them.
- Ensure systems support business requirements and operational objectives.
- Identify opportunities to automate manual processes and improve data accuracy.
Data analysis, forecasting and reporting:
- Develop and maintain Excel-based reports, forecasting tools and business tracking models.
- Analyse operational data to identify trends, discrepancies and opportunities for improvement.
- Prepare accurate management reports and performance summaries to support business decisions.
- Assist with forecasting, planning and resource allocation using historical data and business trends.
- Consolidate information from various sources into meaningful reports for management and the Board of Directors.
- Improve reporting processes to ensure information is accurate, consistent and available when required.
Process improvement and operational efficiency:
- Review existing business processes and identify inefficiencies, bottlenecks and unnecessary administrative tasks.
- Develop and implement practical solutions to streamline workflows and improve productivity.
- Map existing processes and recommend improved procedures where required.
- Drive continuous improvement initiatives across systems and business operations.
- Identify opportunities to reduce manual work, duplication and errors through improved systems and processes.
- Monitor the effectiveness of implemented improvements and recommend further enhancements.
Project management and implementation:
- Coordinate systems-related projects, upgrades and business improvement initiatives.
- Gather requirements from internal stakeholders and translate them into actionable project plans.
- Monitor project timelines, deliverables and implementation progress.
- Liaise with IT service providers, developers and internal teams to ensure successful project delivery.
- Support the implementation of new systems, processes and reporting tools.
- Provide updates to management on project progress, challenges and improvement opportunities.
Business support and stakeholder collaboration:
- Work closely with management and operational teams to understand business requirements.
- Provide support and guidance on the effective use of business systems and reporting tools.
- Identify opportunities to improve the availability and quality of business information.
- Ensure system and process improvements align with the company's operational and strategic objectives.
- Maintain appropriate system documentation, reporting procedures, and process guidelines.