Business Support Officer

Operations Intern

At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation. We are recruiting to fill the position below: Job Title: Operations Intern Location: Lagos Description We are seeking a proactive, highly organised, and detail-oriented Operations Intern to provide administrative and operational support to the Head of Trade-In Business. The successful candidate will assist with business coordination, documentation, reporting, meeting schedules, and follow-up on operational activities. The ideal candidate must be organised, have strong communication skills, and be capable of managing multiple tasks while ensuring the smooth execution of daily business operations. Key Responsibilities Provide administrative and operational support to the Head of Trade-In Business. Coordinate meetings, appointments, and schedules, including preparing agendas and documenting meeting minutes. Track assigned tasks, pending requests, deadlines, and action points to ensure timely follow-up. Assist with organising business meetings, travel arrangements, and other administrative activities where required. Maintain accurate records of business correspondence, reports, approvals, and operational documents. Support the coordination of Trade-In activities across stores, merchants, online sales channels, and other business touchpoints. Liaise with the Trade-In Operations Team to obtain updates on device evaluations, transactions, sales activities, and operational requests. Maintain trackers covering trade-in volumes, device movement, inventory status, and pending operational activities. Monitor aged inventory reports and follow up with relevant team members on outstanding items. Track device repairs, warranty claims, replacements, and customer-related escalations. Escalate unresolved operational issues and delays to the appropriate management personnel. Ensure proper documentation of operational decisions, business requests, and management approvals. Maintain organised digital filing systems and ensure the accuracy and confidentiality of business records. Support the implementation of administrative processes and operational procedures. Identify gaps in documentation and reporting processes and recommend improvements where necessary. Requirements Bachelor’s Degree or HND in Business Administration, Management, Secretarial Studies, or a related discipline. 1–2 years of relevant experience as an Executive Assistant, Personal Assistant, Administrative Assistant, or Business Support Officer, with practical experience in scheduling, documentation, reporting, and stakeholder coordination. Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook. Ability to maintain business trackers, prepare reports, coordinate meetings, and manage digital documentation. Strong organisational and time management skills. Excellent communication, attention to detail, accountability, initiative, and problem-solving skills. Ability to adapt quickly, manage multiple priorities, and work independently when required. High level of professionalism, discretion, and confidentiality. Added Advantage: Previous experience supporting a senior executive or business leader within a retail, fintech, technology, or commercially driven organisation. Familiarity with Google Workspace, Microsoft Teams, and project management tools. Relevant certification or professional training in Executive Assistance, Office Administration, or Business Management.