Business Support Manager

The Role

• You will own personnel operations end to end: recruitment and onboarding, training, performance tracking, staff benefits, employee relations and the administration of company assets and fleet. You will work closely with site supervisors, the Business Manager and Finance.

What you will do

• Anticipate manpower needs across client sites and run the full recruitment cycle, from sourcing to onboarding
• Keep a ready pool of pre-screened candidates, with at least 3 replacements for every operational position
• Make sure every new hire is fully verified, documented, inducted and kitted before deployment
• Prepare contracts, promotion, transfer and exit letters with line management
• Plan and deliver the annual training calendar and keep training records accurate
• Run performance tracking (Time & Attendance, Work Packs, SOPs and KPIs) and coordinate appraisals
• Compile and submit accurate monthly attendance inputs to Finance on time
• Administer staff benefits, including leave, health insurance (HMO) and welfare
• Communicate company policies, handle grievances and run disciplinary processes fairly
• Manage staff-issued assets (CUG lines, phones, laptops) and the company fleet

What you will bring

• Bachelor's degree or HND in Business Administration, Industrial Relations, Personnel Management, Social Sciences or a related field
• CIPM membership is preferred
• 5 - 7 years in personnel operations and business administration, with at least 2 years in a supervisory role
• Experience with a multi-site or outsourced workforce (FM, cleaning, security or outsourcing) is a strong advantage
• Working knowledge of the Nigerian Labour Act and statutory employment obligations
• Strong Excel skills; experience with Zoho People or Zoho Recruit (or similar) is a plus
• High integrity, attention to detail and willingness to travel to client sites