PeopleOs - Our client is a premier luxury retail brand specializing in high-end kitchenware, bespoke culinary tools, and premium home essentials.
They are recruiting to fill the position below:
Job Title: Business Operations Manager
Location: Lekki, Lagos Employment Type: Full-time
Job Summary
We are looking to hire a Business Manager. The brand caters to an exclusive clientele, including high net-worth individuals, top corporate executives, and industry leaders, delivering an exceptional experience built on sophistication, elegance, and service excellence.
The ideal candidate will be responsible for leading operations, driving sales performance, managing people, and building the internal systems and structures that support sustainable business growth.
Responsibilities Business Operations & Management:
Oversee the day-to-day running of the business and ensure all departments and staff operate efficiently.
Ensure responsibilities are clearly defined and tasks are completed within agreed timelines.
Develop and implement operational procedures, workflows, and systems that improve productivity.
Identify operational challenges, recommend solutions, and take initiative in resolving issues.
Maintain high standards of professionalism, customer service, and operational efficiency across the business.
Develop and implement strategies to increase sales, revenue, customer acquisition, and repeat purchases.
Establish sales targets for the team and monitor performance against those targets on a regular basis.
Analyze sales records, identify trends, assess slow-moving products, and recommend strategies to improve product turnover.
Ensure customer enquiries are followed up promptly and that potential customers are converted into paying clients.
Develop strategies to reactivate existing customers, encourage repeat purchases, and build long-term customer relationships.
Identify opportunities to increase average transaction value through product recommendations, complementary products, and upselling.
Monitor the effectiveness of promotions, marketing campaigns, and other sales initiatives.
Prepare regular sales reports, identify gaps, and implement corrective measures where targets are not being met.
Sales Team Supervision & Performance Management:
Supervise the sales team and ensure every team member understands their responsibilities and targets.
Monitor individual and team performance, productivity, customer engagement, and conversion rates.
Conduct regular performance reviews and provide guidance, coaching, and support where necessary.
Establish accountability measures and ensure staff members consistently meet their assigned targets.
Develop incentive structures and performance improvement plans where appropriate, subject to management approval. Marketing & Customer Acquisition Oversight
Work with the sales and social media team to ensure marketing activities support the company's commercial objectives.
Develop ideas for campaigns, promotions, product launches, seasonal sales, and customer engagement initiatives.
Ensure customer enquiries from Instagram, WhatsApp, and other sales channels are managed effectively and followed through to conversion.
Monitor the results of marketing activities and recommend improvements based on customer response and sales performance.
Inventory & Stock Management Human Resources & Administration:
Identify opportunities for partnerships, corporate sales, hospitality and restaurant supplies, and other B2B relationships that can generate additional revenue.
Day-to-day social media management will be assigned to a designated team member.
The Business Manager provides strategic oversight and ensures activities contribute to the company's commercial objectives.
Oversee inventory management processes and ensure accurate stock records are maintained at all times.
Monitor fast-moving and slow-moving products and make recommendations on stock replenishment and purchasing priorities.
Work with the relevant team members to minimise stock discrepancies, losses, and avoidable operational costs. Ensure inventory records, sales records, and stock movements are properly documented.
Identify opportunities to improve stock turnover and maximise returns on available inventory.
Support recruitment, staff selection, onboarding, and training across the business.
Develop and maintain staff records, attendance registers, and relevant employment documentation.
Establish clear job descriptions, reporting lines, performance expectations, and accountability structures.
Coordinate staff appraisals, performance reviews, disciplinary procedures, and employee development initiatives.
Ensure company policies, procedures, and workplace standards are properly documented and implemented.
Manage staff welfare, workplace conduct, and employee-related issues professionally and constructively.
Identify staffing needs and recommend changes that will improve productivity and operational efficiency. Financial & Administrative Controls
Monitor sales performance, operational expenses, and relevant business performance indicators.
Ensure proper documentation of daily transactions, expenses, and operational activities in collaboration with relevant personnel.
Prepare periodic management reports showing sales performance, expenses, operational challenges, and areas requiring attention.
Identify unnecessary costs and recommend measures to improve operational efficiency.
Ensure relevant records are accurate, up to date, and available for management review at all times.
Major financial commitments and strategic decisions remain subject to management approval. Business Development & Growth
Explore corporate and bulk sales opportunities and build relationships with restaurants, hospitality businesses, and other B2B clients.
Develop customer retention strategies and identify new revenue opportunities that strengthen the brand's market position.
Think beyond routine store management and proactively identify growth opportunities for