The job holder is responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.
Key Responsibilities
Product Operations - Learn the product portfolio, implement business processes that support day-to-day routine tasks, and manage the customer feedback lifecycle.
Assist in implementing strategies that fulfil customer requirements by adhering to set standard operating procedures on a day-to-day basis.
Training - Implement training programs for clients through physical onsite trainings and/or regular bulletins.
Cross Functional Collaboration - Handle roles such as account management and operational level reporting & reconciliations for the various products.
Project Management - Assist in research and documentation of user requirements, automation of manual processes and advancement of automated processes.
Product Roll-outs - Collaborate with the technical team to test and roll out products and new features, and relay client feedback for product enhancement.
Problem Solving - Tackle business challenges through scalable solutions.
Product Development - Support commercialization of products as the key support for the distribution/field operations team.
Data Analysis, Tracking & Reporting for specific products to analyse client behaviour and measure key operational performance metrics.
Accounting & Admin Support - Provide financial and logistical support to project activities and administrative issues, ensuring effective running of the business.
Perform any other duties as may be assigned from time to time.
Qualifications
Bachelor degree Business Related Course from a recognized university/college.
Customer service training/experience will be an added advantage.
CPA qualification, knowledge of bookkeeping and accounting principles an added advantage.
Maximum 2 years experience, in a busy work environment. Fresh graduates, with no work experience, will also be considered.
Highly organized and able to work within tight timelines.
Ability to express complex scenarios concisely and with clarity, both in verbal and written form.
Self-development, initiative-taking.
Ability to work well with others in a team.
Flexible with regard to work hours (beyond standard 8am - 5pm schedule, based on work demands, working in shifts including early morning and night shifts).
Strong communication and interpersonal skills.
Organized, able to multi-task, and attention to detail.