Business Operations & Reporting Officer

The Business Operations & Reporting Officer is to provide direct operational, administrative and reporting support to the General Manager by ensuring timely collation, review, analysis and presentation of management information. Support the GM in monitoring departmental performance, tracking management directives and ensuring timely follow-up and closure of agreed action points.

DUTIES & RESPONSIBILITIES

• Work directly with the General Manager to provide timely administrative and operational support
• Coordinate and collate periodic reports from departments, units and business locations for the GM's review
• Review submitted reports for completeness, accuracy, consistency and compliance with approved reporting requirements.
• Prepare consolidated management reports, dashboards and executive summaries highlighting key performance updates, gaps, risks and areas requiring management attention.
• Track departmental KPIs, targets, deliverables and reporting timelines, and escalate significant variances or delays to the GM.
• Maintain an action-point tracker arising from management meetings, directives and decisions, and follow up with responsible persons to ensure timely closure.
• Monitor the implementation of management decisions and agreed initiatives and provide status updates to the GM.
• Prepare briefing notes, presentations, summaries and other management information required by the GM.
• Coordinate information requests from the GM and obtain timely responses from relevant departments and stakeholders.
• Identify recurring operational issues, trends and exceptions from departmental reports and bring relevant matters to the GM's attention.
• Support the preparation and coordination of management meetings, performance reviews and business update sessions.
• Maintain organized records of reports, management decisions, action plans, correspondence and follow-up activities.
• Liaise with departmental heads and other stakeholders on behalf of the GM when required.
• Ensure confidentiality and appropriate handling of sensitive management information.
• Comply with the principles and policies in the Information Handbook.
• Perform other official tasks assigned by the General Manager.

Requirements

• Bachelor's degree in business administration, Management, Economics, Accounting, Finance, Statistics or any related discipline.
• A postgraduate qualification or relevant professional certification in Business Management, Project Management or Data Analytics will be an added advantage.
• Minimum of 3 - 5 years of relevant experience in business operations, management reporting, business analysis, executive support or a related role.
• Previous experience supporting a General Manager, Managing Director or senior management executive will be an advantage.
• Demonstrable experience collating, analyzing and presenting reports from multiple departments or business units.
• Experience monitoring departmental performance, KPIs and operational deliverables.

Benefits

• Salary: Negotiable, based on relevant experience and qualifications.