Business Operations And Development Manager At Elvaridah

Job Summary

• The Business Operations & Development Manager will oversee the day-to-day operations of the business while actively driving growth through events, corporate deals, partnerships, and new business opportunities.
• This is a hands-on business management and growth role.
• The successful candidate is expected to not only oversee operations but also actively bring in business, secure opportunities, build relationships, and contribute to business growth.

Key Responsibilities

• Oversee the daily operations of the business, ensuring smooth service delivery, operational efficiency, and timely order fulfilment.
• Coordinate orders, production, deliveries, vendors, and other operational activities while maintaining high standards of customer satisfaction.
• Identify and pursue corporate, event, catering, and partnership opportunities to generate revenue, secure new clients, and support sales growth.
• Build and maintain relationships with clients, event organisers, companies, vendors, and potential partners to establish partnerships and secure repeat business.
• Generate, manage, and follow up on leads to improve lead conversion, secure new business, and increase revenue.
• Coordinate participation in events and manage event-related business from enquiry to delivery, including securing corporate and event deals.
• Monitor sales, customer feedback, operational performance, and customer retention, identifying areas for improvement and implementing appropriate solutions.
• Develop and implement initiatives to increase sales, customer retention, new business opportunities, and overall business growth.
• Prepare regular reports on revenue, sales growth, new clients, business opportunities, partnerships, customer feedback, operational performance, and progress against agreed business targets.
• Take ownership of resolving operational issues, improving service delivery, and ensuring agreed revenue, sales, customer satisfaction, and business growth targets are achieved.

Requirements

• 2 - 4 years' experience in business operations, business development, sales, hospitality, food service, or a related field.
• Strong communication, negotiation, organisation, and relationship-management skills.
• Ability to identify opportunities and independently follow them through to completion.
• Commercially minded, proactive, resourceful, and results-driven.
• Experience with events, corporate sales, catering, or partnerships is an advantage.