Job Summary
We are seeking an experienced and commercially driven Business Manager to oversee business operations, drive growth, manage client relationships, and ensure efficient service delivery across the company’s logistics and haulage operations in Ghana.
The ideal candidate will have strong experience in the freight forwarding, logistics, transportation, or supply chain industry, with a proven track record in both business development and operational management. The role requires strong leadership, financial acumen, strategic thinking, and the ability to manage teams, clients, vendors, and operational resources effectively. The successful candidate must be resident in Ghana and have a strong understanding of the local logistics market.
Key Responsibilities
1. Business & Operational Management
Oversee the day-to-day operations of the business, ensuring efficient and reliable service delivery.
Manage end-to-end logistics activities, including transportation, fleet operations, and warehousing where applicable.
Ensure operational plans are aligned with the company’s strategic and commercial objectives.
Identify operational challenges and implement practical solutions to improve efficiency and service quality.
2. Business Development & Growth
Develop and execute strategies to grow revenue, market share, and profitability.
Identify new business opportunities, potential clients, partnerships, and market segments.
Drive client acquisition, retention, and account development initiatives.
Build and maintain strong relationships with key clients, partners, and industry stakeholders.
Monitor market trends and competitor activities to identify opportunities for business expansion.
3. P&L & Financial Management
Take responsibility for the Profit and Loss (P&L) performance of the branches under the role’s oversight.
Develop, manage, and monitor operational and business budgets.
Drive cost-control initiatives while maintaining service quality and operational standards.
Monitor revenue, expenses, margins, and profitability and provide recommendations to improve financial performance.
Work closely with finance teams to ensure accurate financial reporting and effective resource allocation.
4. Client & Commercial Management
Develop and maintain strong relationships with existing and prospective clients.
Understand client requirements and ensure the business delivers appropriate and commercially viable solutions.
Negotiate contracts, pricing, service agreements, and commercial terms with clients and vendors.
Address client concerns promptly and ensure high levels of customer satisfaction and retention.
5. Team Leadership & Management
Supervise and coordinate operations, fleet, administrative, and other relevant teams.
Set clear performance expectations and ensure teams consistently meet operational and business targets.
Coach, mentor, and develop team members to improve productivity and performance.
Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
6. Fleet & Logistics Management
Oversee fleet utilization, maintenance, availability, and operational performance.
Ensure transportation activities are planned and executed efficiently.
Monitor vehicle performance, maintenance schedules, fuel consumption, and related operating costs.
Identify opportunities to improve fleet productivity and reduce unnecessary operational expenses.
7. Compliance, Risk & Safety
Ensure all business and logistics operations comply with applicable regulatory, safety, and industry requirements in Ghana.
Monitor adherence to company policies, operational procedures, and safety standards.
Identify operational and commercial risks and implement appropriate mitigation measures.
Maintain high standards of integrity, professionalism, and ethical business conduct.
8. Performance Monitoring & Reporting
Establish and monitor key performance indicators across business and operational functions.
Track revenue growth, profitability, client acquisition and retention, fleet utilization, delivery performance, and cost efficiency.
Prepare regular management reports covering business performance, operational activities, financial results, challenges, and opportunities.
Provide actionable recommendations to senior management based on performance and market analysis.
9. Process Improvement
Review existing operational and business processes and identify areas for improvement.
Implement initiatives that improve service delivery, reduce costs, increase productivity, and enhance customer experience.
Promote the use of appropriate technology and logistics management systems to improve operational visibility and efficiency.