Business Intelligence & Analytics Officer

Purpose of the Job

• The Business Intelligence and Analytics Officer are responsible for gathering, analysing, and interpreting data to provide actionable insights that drive decision-making across the power company.
• Reporting to the Head of IT, the officer designs and implements data models, dashboards, and reports while ensuring data integrity and alignment with business goals

Key Duties and Responsibilities

The Business Intelligence and Analytics officer shall therefore be responsible for but not limited, for the following:

• Gather, clean, and analyse large datasets from various internal systems (e.g., billing, metering, maintenance)
• Develop and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and operational metrics
• Conduct trend analyses to identify business opportunities, risks, and areas for operational improvement
• Design and implement data models and business intelligence (BI) solutions using tools like Power BI, Tableau, or QlikView
• Collaborate with IT and business teams to create automated processes for data extraction and transformation
• Develop predictive models to support revenue forecasting, energy demand prediction, and maintenance planning
• Ensure the accuracy, completeness, and integrity of data used for analysis and reporting Define and enforce data governance policies and standards in collaboration with the IT team
• Work closely with various departments, such as operations, finance, and customer service, to understand their data needs and provide insights to support their objectives
• Present findings and insights to senior management in a clear and actionable manner
• Monitor the performance of key business processes and provide recommendations for optimisation
• Analyse customer behaviour patterns, billing efficiency, and system losses to drive operational improvements
• Stay updated on the latest BI and analytics technologies and recommend tools and practices to improve the company's analytics capabilities
• Provide training and support to team members on BI tools and techniques
• Prepare periodic reports for the attention of the Lead, IT
• Perform any other tasks as assigned from time to time by the Lead, IT

Minimum Educational & Professional Qualifications, Experience and Knowledge

• First Degree (B.SC or H.N.D) in Computer Science, Software Engineering, Information Technology, or a related field.
• 3 - 5 years of experience in data analytics, business intelligence

Attributes and Competencies:

• Data analysis and visualization
• Data management and modelling
• Programming and scripting
• Predictive analytics
• Utility-specific knowledge