Team Lead, Process Re-engineering
full-time
Job Grade: SBO - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job Overview
Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized "To-Be" process states aligned with strategic goals.
Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards.
Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI.
Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence.
Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale.
Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes.
Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks.
Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols.
Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity.
Key Responsibilities
Identify and Analyze Current Processes:
Understand the problems / needs from business executives, product managers, operations managers and business users.
Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk.
Process Mapping:
Develop clear and concise process maps and flowcharts to visually represent the current state of each process.
Performance Measurement and Bottleneck Identification:
Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes.
Conduct gap analysis and impact assessment for changes.
Process Improvement Recommendations:
Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements are met.
Understand technology solutions to business problems and communicate the solutions back to the business.
Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts.
Develop and Maintain Required Documentation:
Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements.
Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality.
Analyze and document detailed business requirements including data, functional, and non-functional requirements utilizing various techniques including use cases, flowcharts, screen mock-ups, etc.
Work with Business Stakeholders:
Collaborate with cross-functional teams to ensure seamless execution of initiatives.
Engage with senior executives to communicate actionable innovative offerings which align with the business strategy
Communication and Training:
Effectively communicate process changes and improvements to all relevant stakeholders.
Train staff on how business process improvement affects different job functions/ work area.
Obtain required business sign-off against the business requirements.
Others:
Ensure traceability between business and functional requirements.
Validate system design against requirements (test cases) produced by the quality assurance team.
Establish clear metrics and KPIs to measure the success and impact of innovative initiatives.
Research new ways of doing things, with a view to constantly improving productivity and quality of work produced.
Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights
Facilitate Knowledge Sharing Sessions within the Process Re-engineering team.
Qualification & Experience
Mandatory:
Bachelor's degree in STEM, Computer Science, Business Administration, or related discipline
6+ years working experience as a Process or Business Analyst, preferably in a financial institution
Understanding/Application of Continuous Improvement and Business Analysis methodologies.
Experience in management of complex operations, ideally within the financial service sector
Experience in dealing with high-level stakeholders in implementation of robust business solutions
Lean Six Sigma (Green /Black Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications.
Desirable:
Proficiency in process modeling tools (e.g., Visio, ARIS, Bizagi).
Experience in the financial services industry is highly desirable.
Experience with data visualization and reporting tools (e.g., Excel, Power BI, Tableau).
Masters in a Business, Engineering, IT or a related discipline
Other relevant professional certifications and qualifications.
Required Knowledge, Skills and Abilities:
Technical & Functional Skills:
Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations.
Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale.
Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps.
Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery.
Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes
Soft Skills:
Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment.
Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas.
Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels.
Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity.
Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture.
Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively.