Job PurposeThe primary purpose of this role is to identify, develop and maintain profitable customer relationships through the promotion and sale of premium water products and services. The Business Development Manager is responsible for securing new business opportunities, managing existing customer accounts and delivering exceptional customer service while representing the business professionally at all times.
Key ResponsibilitiesSales & Business Development
Identify, prospect and secure new business opportunities within the assigned territory.
Promote and sell the company's products and services to prospective customers.
Develop and implement effective sales strategies to achieve and exceed sales targets.
Conduct sales presentations, product demonstrations and client meetings.
Prepare and present quotations, proposals and contracts.
Negotiate and successfully close sales opportunities.
Customer Relationship Management
Build, maintain and strengthen long-term relationships with existing customers.
Regularly engage with clients to understand their needs and identify opportunities for additional business.
Ensure high levels of customer satisfaction through proactive account management and service excellence.
Address customer queries, concerns and complaints in a professional and timely manner.
Market & Industry Engagement
Monitor market trends, competitor activities and industry developments.
Identify emerging business opportunities and recommend appropriate sales initiatives.
Maintain a strong understanding of the food, beverage, hospitality, hotel, restaurant and catering industries.
Represent the business at industry events, exhibitions and networking opportunities when required.
Reporting & Administration
Maintain accurate records of customer interactions, sales activities and opportunities.
Provide regular sales forecasts, pipeline updates and activity reports.
Ensure all customer information is accurately maintained within the company's systems.
Adhere to company policies, procedures and reporting requirements.
Minimum RequirementsQualifications & Experience
2-5 years' experience in external B2B sales, preferably within the hospitality, food service, beverage or related industries.
Proven experience managing hotel, restaurant and catering accounts.
Demonstrated success in achieving and exceeding sales targets.
Experience in field sales and business development.
Knowledge & Skills
Strong negotiation, influencing and closing skills.
Excellent interpersonal, communication and presentation abilities.
Strong customer relationship management skills.
Commercially astute with a results-driven mindset.
Ability to work independently and manage a sales territory effectively.
Strong problem-solving and decision-making skills.
Passion for delivering outstanding customer service.
Industry Knowledge
Solid understanding of the food, beverage, hospitality and catering sectors.
Familiarity with hospitality supply chains, purchasing cycles and menu-planning processes.
Other Requirements
Valid driver's licence.
Reliable motor vehicle.
Willingness and ability to travel extensively within the assigned territory.
Key Competencies
Customer Focus
Communication & Relationship Building
Negotiation & Influencing
Sales Planning & Execution
Results Orientation
Initiative & Self-Motivation
Accountability
Problem Solving
Professionalism
Adaptability
Desired Skills:
Business Development