Sales

Business Development Executive

Bollard Consulting Limited·Nairobi, kenya·Full Time·Contract
SalesFull TimeContract
-

Job Purpose

  • The Business Development Executive is responsible for generating sales leads, converting walk-in and referred clients, and building strong customer relationships by leveraging the showroom as a primary customer engagement and conversion point. This role works closely with the Customer Success Team to ensure all client specifications are accurately captured, production-ready, and delivered within agreed timelines. Beyond managing existing client opportunities, the Business Development Executive also plays a key role in creating market demand, identifying and engaging new customer segments, and securing new projects or business partnerships that contribute to the company's long-term growth.

Key Responsibilities / Duties / Tasks

  • Establish and engage with new clients in a professional manner, leveraging expert product knowledge to effectively convert them into paying customers.
  • Identify and approach potential clients in sectors like interior design, architecture, real estate, and corporate procurement, expanding the client base through networking and outreach.
  • Qualify and follow up on leads from various channels (walk-ins, social media, referrals, campaigns), guiding them to close deals.
  • Prepare and present tailored quotations, proposals, and presentations based on client needs, ensuring alignment with product offerings and budgets.
  • Lead negotiations and manage the sales process from initial contact through to contract agreement.
  • Maintain accurate records of leads, opportunities, and client profiles in the CRM system, ensuring timely updates and follow-ups.
  • Collaborate with the Customer Success Team Lead to ensure a smooth client onboarding process and provide timely updates and post-sale support.
  • Work closely with the showroom and logistics teams to ensure accurate order entry, fulfillment timelines, and on-time delivery, proactively addressing potential issues.
  • Build and maintain strong relationships with existing clients, focusing on fostering repeat business and generating referrals.
  • Monitor client feedback and escalate concerns to relevant departments to ensure high levels of customer satisfaction.
  • Conduct site visits as needed to offer consultations, assist with product recommendations, or resolve client issues.
  • Stay informed about competitors, market trends, and industry pricing to maintain the company's competitive edge.
  • Regularly update product knowledge to offer clients expert advice on features, customization, and design options.
  • Participate in cross-functional planning meetings to ensure alignment with company goals and customer expectations.
  • Support the marketing team in campaigns, product launches, open days, and exhibitions to generate awareness and business growth.
  • Assist in showroom merchandising, product displays, and maintaining showroom cleanliness to enhance customer experience.
  • Identify new market segments or customer types to generate fresh business opportunities and revenue streams.
  • Provide management and product development teams with insights based on customer feedback and market analysis to improve product offerings and customer satisfaction.

Job Dimensions:

Financial Responsibility:

  • Contributes directly to monthly and quarterly revenue targets.
  • Advises on discounts and promotional pricing within pre-approved margins.
  • Assists in tracking payment status and ensuring timely collections in coordination with the Customer Success team.

Working Conditions:

  • Primarily based at the showroom with regular field visits to client sites, vendor meetings, or events.
  • High level of collaboration with internal teams: customer success, logistics, and showroom operations.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

  • Diploma or bachelor's degree in Sales, Marketing, Business Administration, Interior Design, or related field.
  • Professional Qualifications / Membership to professional bodies
  • CRM or Sales certification (preferred).
  • Training in customer service or interior solutions (an added advantage)

Work experience required.

  • 5 years in business development or showroom sales, ideally in furniture, interior products, or home improvement sectors.

Functional Skills:

  • Behavioural Competencies/Attributes:
  • Lead generation and conversion
  • Sales presentations and negotiation
  • CRM and pipeline management
  • Client needs analysis and product knowledge
  • Coordination across departments
  • Time and task management
  • Client-first, solutions-oriented mindset
  • Professional, personable, and persuasive
  • Excellent communicator and team player
  • Proactive problem-solver
  • Strong follow-up and organizational habits
  • Adaptable to changing needs and high-pressure situations

Key skills

BA/BSc/HNDDiplomaProfessional Certificate
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At a glance

Company

Bollard Consulting Limited

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

October 19, 2026

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