Company Description CORVEX LOGISTICS ERP is a technology-focused company providing integrated enterprise resource planning solutions tailored for the logistics and supply chain sector. The company supports organizations in optimizing operations, improving visibility, and enhancing decision-making through data-driven tools. CORVEX LOGISTICS ERP works closely with clients to streamline workflows, reduce operational complexity, and support sustainable business growth. Team members collaborate in a dynamic environment that values innovation, customer focus, and continuous improvement.
Role Description The Business Development & Client Success Manager is a full-time, on-site role based in Dar es Salaam, Tanzania. This role is responsible for identifying and developing new business opportunities, nurturing leads, and building long-term relationships with logistics and supply chain clients. Day-to-day activities include meeting prospective clients, conducting product demonstrations, preparing proposals, and negotiating agreements. The Manager also oversees client onboarding, monitors solution performance, and coordinates with internal teams to ensure high levels of customer satisfaction and retention. The role involves tracking client feedback, analyzing account performance, addressing service issues, and proactively recommending improvements and upsell opportunities to support client success and company growth.
Qualifications
- Ability to maintain high levels of Customer Satisfaction and focus on Customer Retention.
- Strong Relationship Building and Customer Service skills to manage diverse client accounts.
- Solid Analytical Skills to interpret client data, performance metrics, and business trends.
- Experience in business development, account management, or client success, ideally in logistics, ERP, or technology solutions.
- Excellent written and verbal communication skills, with the ability to present complex solutions clearly.
- Proven negotiation and presentation abilities, with comfort engaging decision-makers and stakeholders.
- Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities.
- Bachelor’s degree in Business, Marketing, Logistics, Information Systems, or a related field, or equivalent practical experience.
- Proficiency in CRM and office productivity tools; familiarity with ERP or logistics software is an advantage.
- Capacity to work collaboratively with cross-functional teams and adapt in a fast-paced environment.