A Commercial Real Estate Organization is recruiting to fill the position below:
Job Title: Business & Growth Manager
Location: Kado, Abuja (FCT) Work Mode: Hybrid 3 days onsite | 2 days remote
Job Summary
The Business & Growth Manager is responsible for driving the revenue growth, customer acquisition, business development, customer retention, and commercial operations of a coworking and workspace business.
This is a results-driven role for an individual who can actively generate leads, build relationships, convert prospects into paying customers, increase utilization of available spaces, and develop recurring revenue opportunities.
Responsibilities Sales & Revenue Generation:
Develop and execute sales strategies to achieve agreed monthly revenue and occupancy targets.
Generate new business through prospecting, direct outreach, referrals, networking, partnerships and inbound inquiries.
Convert prospects into paying customers through facility tours, proposals, quotations, follow-ups, negotiation, and closing.
Drive sales across private offices, coworking spaces, training rooms, meeting spaces and other facility services.
Maintain an active sales pipeline and track opportunities from initial contact through conversion.
Identify opportunities to increase customer spend, bookings, and utilization of available spaces.
Business Development & Customer Retention:
Build relationships with corporate organizations, NGOs, consultants, trainers, startups, SMEs, and other target customer segments.
Develop partnerships, corporate accounts, and referral channels that generate recurring business.
Build strong relationships with existing customers to increase repeat bookings. referrals and long-term contracts.
Monitor customer needs, competitor activities, and market trends to identify new products, packages, and revenue opportunities.
Coworking Operations:
Manage bookings and ensure effective utilization of available offices, training rooms and meeting spaces.
Ensure all spaces are professionally prepared and that essential services such as
Power, internet, furniture, and equipment are available for customers.
Manage customer inquiries, requests, and complaints and ensure a consistent professional customer experience.
Maintain accurate sales, customer, booking, and revenue records and provide regular performance reports to management.
Key Performance Indicators Performance will be measured against:
Monthly revenue achieved against target
New paying customers acquired
Occupancy and space-utilization rate
Lead-to-customer conversion rate
Value of active sales pipeline
Repeat bookings and customer retention
Corporate and long-term accounts secured
Customer satisfaction
Requirements
Bachelor's Degree in Business Administration, Marketing, Management, or a related discipline.
Minimum of 4 years' relevant experience in sales, business development, commercial operations, hospitality, coworking, real estate, or a related service business.
Demonstrable track record of meeting or exceeding sales and revenue targets.
Strong experience in prospecting, lead generation, negotiation, and closing business.
Experience in B2B/corporate sales and relationship management is highly desirable.
Proficiency in Microsoft Office/Google Workspace and familiarity with CRM tools.
Requirements & Competencies:
Strong sales and closing ability
Business development and networking
Negotiation and commercial awareness
Lead generation and pipeline management
Customer relationship management
Excellent communication and presentation skills
Results and target orientation
Initiative and ability to work independently
Planning, organization, and problem-solving
Strong customer-service orientation
Ideal candidate:
We are looking for a commercially driven and entrepreneurial professional who takes ownership of results.
The successful candidate should not wait for customers to walk through the door.
They should be comfortable identifying prospects, making calls, attending meetings, developing partnerships, following up on opportunities, and closing business.
They should be able to demonstrate previous results in areas such as revenue generated, sales targets achieved, customers acquired, or major accounts personally secured.
Monthly Salary NGN 350,000 - N400,000 + sales commission + performance incentives.