As a Vumatel - Business Analyst you will be empowered to deliver the following:
Business Requirements Elicitation
- Facilitate workshops, interviews, surveys, focus groups, and observation sessions.
- Engage stakeholders to gather, analyze, and validate business requirements.
- Identify business pain points, inefficiencies, and opportunities.
- Define functional and non-functional requirements.
- Prioritize requirements based on business value and strategic objectives.
- Ensure alignment between business needs and technology capabilities.
- Create detailed and structured user stories.
- Define acceptance criteria for each user story.
- Support Agile and Scrum delivery methodologies.
- Ensure stories are testable, measurable, and traceable.
- Work closely with Product Owners and Development Teams.
Business Process Analysis & Process Mapping
- Analyse current ("As-Is") business processes.
- Design future-state ("To-Be") processes.
- Identify process inefficiencies, bottlenecks, and risks.
- Drive process optimisation initiatives.
- Facilitate stakeholder validation of process designs.
- Responsible for Create and update BRDs / Functional Specifications / Process maps / acceptance criteria
Stakeholder Engagement and Communication
- Build strong stakeholder relationships.
- Facilitate meetings and workshops.
- Manage stakeholder expectations.
- Communicate project status, risks, and dependencies.
- Resolve conflicting requirements.
Quality Assurance & Governance
- Drive quality throughout the project lifecycle.
- Ensure requirements are complete, accurate, and traceable.
- Participate in solution reviews.
- Validate delivered solutions against requirements.
- Support testing and quality assurance processes.
- Ensure compliance with governance frameworks.
- Understand system architecture and integrations.
- Analyze application behaviour and data flows.
- Review APIs and system interfaces.
- Understand database structures.
- Investigate system issues and root causes.
- Collaborate with technical teams on solution design.
Data Analysis and Insights
- Analyze business and operational data.
- Identify trends and improvement opportunities.
- Support decision-making with data-driven recommendations.
- Ensure data quality and integrity.
- Define reporting requirements.
What makes YOU our ideal candidate:
We are looking for a detail-oriented professional with the drive to excel in a demanding tech landscape.
- Bachelor's degree in Information Systems / Computer Science or equivalent; a relevant IT Diploma or higher will be considered
- Salesforce certification advantageous
- Has experience in at least 1 large and multiple medium projects with full implementation cycle.
- Able to work on multiple projects at the same time, with all different teams
- Exposure to SAFe / scaled Agile delivery advantageous
- 5 - 8 years Business Analysis experience (within ICT, Telecommunications, or Fibre environments an advantage)
- Experience in Agile and Waterfall project delivery methodologies.
- Experience working with cross-functional technical and business teams.
- Proven experience in process mapping and process optimization.
- Strong systems and data analysis experience.
Technical Knowledge & Skills
- Requirements management, process improvement, stakeholder engagement, and analysis techniques.
ICT & Fibre Industry Knowledge
- Understanding of telecom concepts (FTTH, OSS/BSS) and operational processes like provisioning and billing.
- Good understanding of Enterprise IT environments.
- Experience with CRM, ERP, billing, workflow tools and platforms like Salesforce, SAP, Jira, etc.
- SQL, data modelling, integrations (APIs), troubleshooting, and reporting tools like Power BI.