Business Analyst

Purpose of the Role

• Supports the analysis of business needs and system issues by gathering requirements, documenting processes and assisting with the translation of business needs into technology solutions.
• If you are a talented Business Analyst you will join our dynamic team in Bellville, Cape Town. The position will give you exposure to the retirement, investment and group risk industry. You will report to the Platform Owner and work closely in assisting the team in meeting their objectives in terms of business continuity while driving innovation and client centricity

Overview of Role Responsibilities (Level 1-13)

Data Collection and Analysis- Level 5 - Application

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Analysis of "As Is" and "To Be"- Level 5 - Application

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Feasibility Studies- Level 5 - Application

• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Business Requirements Identification- Level 5 - Application

• Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.

Business Case- Level 5 - Application

• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.

Required Skills

Data Collection and Analysis - Fully Competent

• Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.

Perform Gap Analysis - Fully Competent

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.

Requirements Creation and Verification - Fully Competent

• Works with full competence to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works without supervision and may provide technical guidance.

Analyze Current State/AS-IS State - Fully Competent

• Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance.

Requirements Elicitation and Facilitation - Fully Competent

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing. Typically works without supervision and may provide technical guidance.

Business Requirements Analysis - Fully Competent

• Works with full competence to express user needs in terms of business requirements, identify current capability of the business to deliver, conduct build or buy analyses, and recommend preferred approach. Typically works without supervision and may provide technical guidance.

General Experience

• Engage with stakeholders to gather, define, and validate business and functional requirements
• Determine, map and document 'As-Is" processes and then define "To-Be" processes
• Engage with stakeholders to gather, define, and validate business and functional requirements
• Ensure that the business needs are defined and that the most appropriate solution is selected and implemented
• Works in an agile environment to determine and deliver epics, features and user stories
• Maintains the agile backlogs accordingly
• Defines business cases as required
• Defining and executes test cases and facilitates business acceptance testing
• Active member in delivery/agile sprint - Epic/Feature/user story articulation and delivery

Qualification and Experience

• Relevant tertiary qualification in IT
• Relevant Development Certifications: Agile and/or BA Certifications
• 3-5 years hands-on business analysis experience
• Insurance industry experience required (preferably within an Employee Benefits environment)
• 2 years' experience working in an agile environment
• A general understanding of cloud architecture and implementation principles would be advantageous
• Experience in the insurance industry, specifically Employee Benefits would be highly advantageous
• Strong problem-solving skills and the ability to troubleshoot complex issues
• A general understanding of cloud architecture and implementation principles (advantageous)
• Excellent communication and collaboration skills
• MS Office (Word, Excel, PowerPoint, Visio)
• Experience in Sql advantageous)
• Jira, Miro & Confluence (advantageous)

Knowledge and Skills

• Working knowledge of agile methodology, techniques, and frameworks
• Exceptional analytical, conceptual, and problem-solving abilities
• Integration/API understanding - the ability to understand how systems exchange data and follow integration issues.
• AI and Automation Awareness - the ability to identify opportunities where AI or automation could improve processes, reduce manual work or address recurring issues.
• Highly self-motivated to deliver both independently and with strong team collaboration
• Strong written and oral communication along with presentation and interpersonal skills
• Ability to identify and assess opportunities for workflow automation, intelligent automation and AI-assisted processes.
• Testing, implementation, and support of solutions
• Familiarity with writing SQL queries to extract, analyze, and validate data is essential
• Strong analytical and critical thinking
• Effective communication and stakeholder engagement
• Adaptability in dynamic environments
• Proactive, collaborative, and accountable

Required Behavioural Competencies

• Manages Complexity
• Optimises Work Processes
• Ensures Accountability
• Plans and Aligns
• Action Oriented
• Business Insight

Closing Date is 2nd November 2026