Business Analyst

Job Description

To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

• Identify, control and escalate potential risks which may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Develop integrated business analyses and projections for incorporation into strategic decision-making
• Perform reviews and analysis of current processes using operational metrics and reports within set timelines
• Provide recommendations to other business analysts with supporing documentation and/or benchmarks to optimise own process
• Partner with Business Analyst Manager to run workshops elicit analyse, validate and document business organisational and/or operational requirements Instruct, advise, direct and quality assure projects for the business unit/product house
• Identify potential project risks whilst gathering business requirents to ensure the successful completion of a project
• Liaise with other project areas to co-ordinate interdependencies and resolve issues
• Collaborate with business to prioritise and rationalise projects/ initiatives
• Provide status updates to relevant stakeholders
• Ensure due diligence is undertaken prior, during and post project implementation
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes

Deadline:9th November,2026