Business Analyst - Digital Products & Innovation Purpose of the Role: The Business Analyst plays a pivotal role in understanding the organisation's business operations, strategic objectives and opportunities for improvement. The primary focus of the role is to identify initiatives that deliver meaningful business value, drive continuous improvement and mitigate operational risk through digital solutions. Working at the intersection of business and technology, the Business Analyst translates business needs into clearly defined, actionable requirements that enable technical teams to collaboratively design, develop and implement effective digital solutions. The successful candidate will take ownership of the digital product or initiative, guiding it from initial concept and requirements gathering through to implementation and user adoption. This includes establishing a clear product vision, defining priorities, maintaining alignment between stakeholders and ensuring that the final solution supports the organisation's broader business strategy. The Business Analyst will work closely with the CIO, Scrum Master and technical team to facilitate successful delivery, encourage collaboration and promote an environment built on trust, accountability and continuous improvement. Qualifications and Experience: A relevant degree or formal training in Business Analysis, Agile methodologies, DevOps, Product Ownership or a related discipline. A minimum of three years' proven experience in a similar Business Analyst or digital product-focused role. Strong knowledge of Agile and DevOps methodologies, including Scrum and Kanban. Experience in business analytics, requirements analysis and process improvement. Experience in system design, system enhancements and continuous delivery through DevOps practices. A sound understanding of business operations, systems thinking and team dynamics. Proven experience working collaboratively with technical teams to translate business requirements into practical digital solutions. Key Responsibilities: Own and manage the direction, priorities and backlog of digital products and initiatives. Develop and maintain the necessary product documentation and delivery artefacts, including epics, user stories, features and clearly defined requirements. Translate business needs and strategic objectives into actionable initiatives that can be effectively delivered by technical teams. Collaborate closely with business stakeholders, the CIO, Scrum Master and technical teams to ensure alignment on objectives, priorities and expected outcomes. Lead initiatives throughout the product lifecycle, from requirements definition and solution design through to implementation and user adoption. Facilitate effective communication between business and technical stakeholders to ensure a shared understanding of requirements and deliverables. Promote Agile and DevOps best practices, continuous improvement and effective ways of working. Identify opportunities to enhance business processes, improve system functionality, reduce risk and maximise the value delivered through technology. Ensure that digital solutions remain aligned with the organisation's strategic vision and evolving business needs. Skills and Competencies: Leadership and Stakeholder Management Communication and Collaboration Analytical and Problem-Solving Ability Agile, DevOps and Continuous Improvement Innovation and Strategic Thinking