We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
What will you do?
Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems.
Mentors team and gives constant real-time support in terms of query resolution.
Minimum Requirements
Minimum Qualification
Grade 12 / Standard 10 / NQF 4
Tertiary qualification / NQF 5
RE5 Certificate (as per DOFA date)
STI FAIS credits (as per DOFA date)
Minimum Experience
A minimum of 1 to 5 years sales experience in a call centre
Previous team management experience in a call centre