Operations

Branch Manager

Servest SA·Gauteng, south-africa·Full Time·Contract
OperationsFull TimeContract
-Closes Oct 27, 2026

Job Context

  • Are you a driven Operations professional with a passion for leadership, operational excellence and delivering exceptional client service?
  • Servest, a leading provider of Integrated Facilities Management solutions, is looking for a dynamic and results-driven Branch Manager to join our team at Head Office within the Cleaning Business Unit.
  • This is an exciting opportunity for a hands-on leader who can drive operational performance, build strong client relationships, lead high-performing teams and ensure service delivery excellence. At Servest, we value innovation, accountability and collaboration, offering an environment where talented professionals can make a meaningful impact and grow their careers.
  • If you thrive in a fast-paced environment, enjoy solving challenges and have the leadership skills to drive business success, we invite you to apply!
  • The successful candidate will report directly to the Regional Manager.

Minimum Requirements

  • National Senior Certificate / Grade 12.
  • Must possess a relevant Operations Management Degree/National Diploma
  • Minimum of 5 years 'experience in the industry
  • Ability to work effectively as part of the team
  • Good problem-solving skills
  • Good analytical and customer service skills
  • Must be able to work under pressure
  • Proficient in Microsoft Office
  • Good communication, inter-personal and report writing skills
  • Basic knowledge of Health and safety Act of 1993
  • Detail oriented with excellent organisational skills
  • Ability to work independently, handle multiple tasks and meet deadlines
  • Be in apposition of a valid un-endorsed driver's license
  • Committed and willing to make occasional personal sacrifices to meet deadlines

Duties & Responsibilities

  • Driving the operations strategy daily
  • Strict control of margins and costs
  • Building and maintaining excellent customer relationships
  • Setting and maintaining quality standards
  • Manage assets, machinery and equipment
  • Implement, maintain and enforce policies and procedures
  • Meet goals and manage budgets
  • Develop forecasts, financial objectives and business goals
  • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  • Address customer and employee satisfaction issues promptly
  • Share knowledge with other Branches on effective practices, competitive intelligence, business opportunities and needs
  • Adhere to high ethical standards, and comply with all regulations/applicable laws
  • Ability to implement, maintain and enforce policies and procedures

Deadline:27th October,2026

Key skills

MatricBachelorsNational Diploma

At a glance

Company

Servest SA

Location

Gauteng, south-africa

Employment

Full Time

Experience

Valid until

October 27, 2026

Created

October 20, 2026

More opportunities

Similar roles you might like

Betting Manager

Hollywoodbets

Durban, KwaZulu-Natal, South Africa, south-africa

Full-time

ResponsibilitiesBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.We have an amazing opportunity for a Betting Manager to be based in Durban, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?With Hollywoodbets You WillInnovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You BringValid driver’s license1 - 2 Year in management capacity as assistant manager or supervisor1 - 2 Years People Management1 - 2 Years Sales Management1 - 2 Years Cash ManagementWhat You’ll Do For The BrandBranch GrowthDrive business results by creating an open dialog with your guests to educate them on all your branch products.Create a database of information on your large betting guests.Relationship building with the VIP guest will avoid masking bets at different terminals.Educate team members on confirmation limits and the rules of confirming with BSC or Events Office before laying a bet.Educate guests making bets on the confirmation limits.Ensure team members are aware they need to inform Team leader/Betting manager of pressure horse guests, looking to back early.Monitor the racing book to avoid laying bets which are not confirmed.Identify your VIP guests and what bets they are taking even if it is a number of smaller bets to avoid FICA limits.Ensure team members are to inform the Team leader/Betting manager when guests are laying large bets and in turn to inform the BSC/ Events offices.Directly address all guests’ queries and find best resolution.Branch AdministrationBe aware of all the different races to take place on a daily basis.Conduct floor walk and complete the branch checklist.Ensure team members have all betting boards, wall charts memos, card changes, results, scratchings and fixtures must be filled timeously throughout the day.Manager will be responsible to ensure all betting, pay-outs, deposits and withdrawals are accurately processed.Be knowledgeable on all game rules, odd and pay-outs.Ensure all equipment is in functional order (TV,correct channels on displayed, blowers and terminals).Ensure daily banking recons/ schedules are submitted to the Branch Manager.Cost AdministrationEnsure guest comply with FICA requirement when process payments over the branch limits, by providing their relevant documents (certified I.D copy, proof of residence, bank statement not older than 3 months).Ensure to manage all cancelled ticket and pending ticket pay out procedures.The correct process must be followed with lost ticket claims.Ensure the ticket no is received from Hipline when processing the claims.Ensure the ticket number is received from the Helpline when processing the claim.Record the guest’s details and I.D number to validate payment after 90 days.Branch ReportingEnsure that daily newsflashes provide a high-level overview of the operations for the day.Ensure weekly/monthly minutes are submitted to the Branch/Area Manager with action plans for any outstanding unresolved issues.Report all terminations to the Human Resource department to ensure the betting gambling license are cancelled by compliance department.Ensure all cash shortages are declared and dealt with immediately and investigated to identify the course of the shortage.Where applicable the recovery process to follow where team member will sign an Acknowledgement of Debit form which must be sent to payroll for processing.Security ManagementBe aware of your surroundings when opening and closing the branch.Ensure all security factors are adhered to when banking is conducted.Be aware where all panic buttons are placed within your branch.Ensure all camera’s inside and outside the branch are all in working order.The cashing up process must be conducted with the branch doors closed with security monitoring the area. Branch AppearanceEnsure that the branch is always neat and tidy according to Hollywood standards.Ensure that the branch is always neat and tidy according to Hollywood standards.Ensure that that facilities are well maintained and in good working condition.Comply with all procedures to prevent losses to the organisation, advising your branch manager /area manager/ regional manager promptly of any problems/malfunction with the terminals equipment/resources (e.g. TV display of results, Off-line). ComplianceCompliance and adherence to company's internal control policy.Ensure compliance with company, legislative and legal requirementsMore specifically, ensure compliance with Gambling Board requirements.Compliance to the code of ethics and escalate fraudulent activities.Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.Ensure a manager with a license must always be on duty before a shift begins to ensure guest service is provided to guests.Ensure all team members without a valid clerk / manager’s license from the Gambling Board do not take any bets on the terminals.Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member/manager.Team members/manager on duty are not allowed to take bets within Hollywood uniform.Team members/manager are allowed to take bets as guest but not in Hollywood uniform.Team members are not allowed to be behind the terminal counters when off duty.Team members/manager on duty are not allowed to utilize the Limited pay-out machine. CommunicationEnsure all operational communication within the branch is circulated to all team members.Ensure team members are aware of key business campaigns, business updates and marketing campaigns.Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested. People ManagementManage branch team members in terms of HR policy (recruitment in conjunction with Branch Manager, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition.Manage branch team members in terms of HR policy (recruitment in conjunction with Branch Manager, on the job training and development (identify areas of development and coordinate training interventions), leave management, performance management, labor relations (disciplinary actions/poor performance), retention and recognition.Manage team member rosters/schedules taking into account busy periods, events and operational requirements.Guest ServiceEnsure to provide good guest service by being friendly, helpful, polite and courteous at all times.Pro-actively address guest complaints and ensure guest feedback is positive.Build strong relationships with regular guests.Ensure team members are dressed in their appropriate Hollywood uniform.Create a guest centric culture within the branch and drive the philosophy of service with a smile at all times. ValuesActively promote the Hollywood values.Live the values and lead as an example to the team.ADHOC function required by business or management.Must be available 24/7 in case of emergencies.What You’ll Bring To The TeamStrong verbal and written skillsFollow process in order to ensure high quality outputApproaches own work with dedication and high sense of responsibilityConsistently delivers required business results and meet deadlinesHigh attention to detailGood communication skills So, are you ready to level up, learn, and perform at your best? Apply now!Please note that only applicants who meet the stipulated minimum requirements will be considered.Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.About UsHollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

3 days ago

Housekeeping

Hollywoodbets

KwaZulu-Natal, south-africa

full-time

Responsibilities We have an amazing opportunity for Housekeeping to be based in Malvern, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star? This position would be responsible for maintaining cleanliness and hygiene at the Branch and ensures the building is in a clean and orderly condition at all times. You Bring: Housekeeping experience A Bonus To Have: Matric What You'll Do For The Brand: Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene maintained at all times. Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area) Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags. Toilets are to be cleaned Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work. Ensures that service areas are neat and tidy during peak periods and quiet periods. Appropriate use of cleaning chemicals and cleaning detergents. Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch Manager as and when required. Declares breakages to the Branch Manager The cleaning of branch aircon filters weekly Ensure that all tables & chairs in the Gaming areas are maintained - seat covers are monitored, and request replacements as needed. Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required. What You'll Bring To The Team: High attention to detail Strong time management skills Follow process in order to ensure high quality output Taking action to achieve goals beyond what is required Qualifications Housekeeping Experience required Apply Before 10/26/2026

4 days ago

External Sales Representative

H Systems (Pty) Ltd

Western Cape, south-africa

full-time

KEY PERFORMANCE AREAS Sales Management. Customer Relationship Management. Administration and Reporting. SHEQ Integrated Management System control. MAIN RESPONSIBILITIES SALES MANAGEMENT New customer management Source and onboard new customers. Actively seek out and identify potential customers or clients through various channels, such as cold calling, networking, referrals, and attending industry events. Ensure achievement of sales targets. Identify sales targets per customer. Develop strategies to address sales requirements. Manage and grow existing customer accounts. Identify and recover lost sales through effective sales strategies. Manage back-orders weekly. Analyze customers' sales history and identify sales opportunities. Drive growth of systems sales in line with targets. Achieve gross profit percentage (GP%) targets. Analyze the market and identify improvement and opportunity areas. Identify customers not buying or stopped purchasing and increase their engagement. Identify and strategize bringing new clients on board. Monitor client requirements and identify opportunities to sell innovative products. Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth. Implement solutions that deliver value and business outcomes for key clients. Conduct sales presentations and product demonstrations to showcase the features, benefits, and value of the products or services being sold. Manage and maintain pricing in line with company requirements. ADMINISTRATION AND REPORTING Requirements Complete sales and demand forecasts and analyze actual sales for different market segments monthly. Prepare sales performance reports and sales analysis. Generate customer visit reports and weekly call reports. Prepare quotes, sales orders, and invoices accurately and on time. Coordinate stock arrangements with other branches or procurement if stock is insufficient. Communicate pipeline orders or exceptional purchases to the Branch Manager and Procurement. Review credit limits, request payments as required, and coordinate with the Debtors department. Complete credit and COD applications with clients as required. KEY JOB REQUIREMENTS QUALIFICATIONS Grade 12 or equivalent. Valid Drivers' license. EXPERIENCE 2 years' experience in a similar position. 8 years' experience in a sales environment. KNOWLEDGE REQUIREMENTS Computer literacy with Proficiency in MS Excel at an intermediate level. Proficient in SAGE Evolution, or similar software, at an intermediate level. Strong knowledge and understanding of sales principles, techniques, and strategies. Awareness and understanding of relevant ISO Standard requirements. SKILL REQUIREMENTS Quoting and Invoicing. Effective analytical and problem-solving skills, to identify customer challenges and offer suitable solutions. Key Accounts Management, with the ability to build rapport and maintain positive relationships with clients. Proficiency in negotiation techniques to handle objections, overcome obstacles, and reach mutually beneficial agreements with clients. Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.

7 days ago

Technical Sales Representative (kempton Park)

H Systems (Pty) Ltd

Gauteng, south-africa

full-time

JOB PURPOSE The core purpose of the role is to manage and grow key accounts and source new business, through promoting and selling aluminium systems, to ensure that sales- and GP targets are achieved. KEY PERFORMANCE AREAS Sales Management. Customer Relationship Management. Administration and Reporting. Technical Support. SHEQ Integrated Management System control. MAIN RESPONSIBILITIES SALES MANAGEMENT Ensure sales target is achieved. Ensure growth of systems sales in line with targets. Identify sales targets per customer. Set up strategies to address sales requirements. Identify lost sales and ensure recovery through sales strategies to meet monthly budget. Back-order management on a regular basis. Analyse customers' sales history on system and identify sales opportunities Ensure GP% targets (budget) are achieved. Analyse market and identify improvement / opportunity areas. Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis. Analyse customers and identify products not buying/stopped purchasing & increase buying of such. Identify new clients and strategize bringing the client on board. Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio. Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth. Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material. Market and implement solutions that ensure value and business outcomes for key systems clients. Prepare and present product demonstrations, presentations, and proposals to customers. Manage and maintain pricing in line with the company pricing requirements. Negotiate prices, terms, and conditions of sale with customers, and manage customer complaints and concerns in a timely and professional manner. New customer management Ensure new customers are sourced as per KPI targets set. CUSTOMER RELATIONSHIP MANAGEMENT Ensure clients are fully appraised of all related issues surrounding pricing, skills training, and point of sale material. Ensure regular visits to Key Accounts in the region. Attend trade shows and industry events to network with customers and stay up to date with industry developments. ADMINISTRATION AND REPORTING Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis. Manage customer debtor book in conjunction with the Branch Manager. Prepare quotes timeously and accurately. Ensure sales orders and invoices are processed by the Internal Sales Department. Arranging stock for sales orders from other branches / procurement if insufficient stock is available, in conjunction with responsible employee at the branch. Communicate pipeline orders or "out of the ordinary" purchases to Branch Manager and Procurement. Review credit limits and request payments as required and communication to Debtors department. TECHNICAL SUPPORT Provide accurate technical support to internal and external stakeholders. Troubleshooting Analysis. Find premium technical solutions for complex customer needs, to meet customer requirements. Post installation site inspections and site reports, when required. Assist customers on site with installation guidance, when required. Resolve technical-related customer complaints. Analyse technical drawings and specify products or solutions accordingly, in conjunction with the Estimating Department. Provide technical product advice to customers relating to quotation requests, in conjunction with the Estimating Department. Training customers on fabrication, assembly and installation of systems and operation of punch tools. Visit architects when required to specify Aliplast or Custodian Ranges. Conduct technical presentations with customers. Requirements KEY JOB REQUIREMENTS QUALIFICATIONS Grade 12 or equivalent. Valid Drivers' license. AutoCAD certificate, added advantage. EXPERIENCE 2 years' experience in a similar position. 8 years' experience in a sales environment. Strong technical knowledge of aluminium products and processes, as well as an understanding of the manufacturing industry. KNOWLEDGE REQUIREMENTS Computer literacy with Proficiency in MS Excel at an intermediate level. Proficient in SAGE Evolution, or similar, at an intermediate level. A thorough practical knowledge of best practices in sales processes. Awareness and understanding of the ISO Standard requirements relevant to the position. SKILL REQUIREMENTS Quoting and invoicing. Strong analytical and problem-solving skills. Key Accounts Management. Sales and negotiation skills. Draughting and Estimating skills. Interpersonal communication and customer service. Ability to work independently, manage multiple projects, and meet deadlines.

7 days ago