The Branch Manager role at Alert Microfinance Bank is a full-time, on-site position based in Port Harcourt. The Branch Manager oversees daily branch operations, including supervising staff, managing customer service standards, and ensuring efficient delivery of financial services to micro-entrepreneurs.
Responsibilities include driving branch growth, meeting performance targets, monitoring loan and deposit portfolios, and ensuring compliance with internal policies and regulatory requirements.
The role involves building and maintaining strong relationships with clients and local businesses, identifying market opportunities, and implementing strategies to expand the customer base.
The Branch Manager also provides leadership, coaching, and performance management for branch team members to foster a high-performing work environment.
Qualifications
Experience in retail or microfinance banking operations, including branch management, customer service, and portfolio oversight.
Strong leadership, people management, and team development skills to guide and support branch staff.
Solid knowledge of credit processes, risk assessment, and compliance within a financial services environment.
Effective communication, negotiation, and relationship-building skills with clients, partners, and internal stakeholders.
Proficiency in basic financial analysis, reporting, and use of banking software and productivity tools.
Bachelor's degree in Finance, Business Administration, Economics, or a related field; relevant professional certifications are an advantage.
Proven ability to meet performance targets, manage multiple priorities, and make sound decisions under pressure.
Familiarity with the Port Harcourt market and micro-entrepreneur ecosystem is highly beneficial.