Branch Manager: Owned & Operated Stores

Core Description

• End to end Management of the Telkom Retail Store as a stand-alone business entity through high customer service, sales and merchandising standards. Ensure consistent compliance with the execution of all company Policy & Procedures and maintenance of an environment that is results-driven.

Job Responsibilities

OUTPUT 1

Sales & Retail Performance Management

SUB-OUTPUTS

• Manage store Retail sales ratio with store Footfall
• Manage Vendor performance
• Manage store Cost and Income ratio
• Execute Retail Sales Strategy
• Manage and execute Telkom and OEM Marketing campaigns
• Manage store Merchandising in line with Retail planogram
• Quality Order pool management

RANGE

• Sales
• Stock
• Operational Plan
• Financial
• Marketing material
• Digital
• Q-man

OUTPUT 2

Customer Experience

SUB-OUTPUTS

• Execute National Store customer service plan
• Identify Store service shortfalls and action new initiatives
• Manage Q-management analytics
• Enable Training in line with store Service Strategy

RANGE

• Queue management Reports
• Customer surveys
• Customer service escalations
• Own daily observations

OUTPUT 3

Stock Management

SUB-OUTPUTS

• Stock planning and demand forecasting
• Give insights to National on store stock trends and demands
• Manage stock sell out in line with forecast
• Daily, weekly, Monthly stock management and counts in line with the stock management procedures
• OEM relationship management

RANGE

• SAP/ ARIA
• Min/ Max levels
• Delivery notes
• Reporting
• OBF/ Repair process

OUTPUT 4

Financial Management

SUB-OUTPUTS

• Compliance to Financial Policies and Procedures
• Compliance to Financial Working Instructions
• Banking - managing cash
• Verifying Banking Reports/ Q782 report
• Investigate discrepancies
• Cashbooks - updating and filing documentation as required
• Zero Rated sales report - investigated

RANGE

• Financial Procedures
• Banking
• Prepare Documentation
• Cash in transit process
• Banking reports/ Deposit slips
• Shortage/ Surplus Report
• Key control/ Alarm access

OUTPUT 5

Leadership

SUB-OUTPUTS

• Ensure good governance
• Quality and risk management
• Conduct daily Fraud Prevention checks
• Provide input into performance feedback and coaching People capability
• Implement conducive environment
• Provide input into start up meetings
• End to end management and accountability at the Telkom Store

RANGE

• Compliances
• Quality: VNOCs & RICA, XDS, VISION
• Development and staff training
• Drive performance culture
• Reward and Recognition
• Safety, Health and Environment

Core Competencies

FUNCTIONAL KNOWLEDGE

• Retail Business Acumen; Store Retail Analytics; Customer Retail trends; Financial Management; Vendor Relationship; Solution driven; Company Policies & Procedures

FUNCTIONAL SKILLS

• Vendor management; Communication; Computer application; Coaching; Technology

Certifications

Education

• NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Retail management experience.