Branch Administrator (nakuru Branch)

Job Ref. No: JLIL 438

Role Purpose

The role holder will be responsible for providing operational and administrative support to the Agency sales force, intermediaries, and customers, ensuring efficient end-to-end business processing and service delivery. The role supports new business acquisition, policy administration, underwriting coordination, customer onboarding, KYC management, policy servicing, and persistency initiatives. The position serves as a key liaison between agents, intermediaries, customers, and internal support functions, ensuring timely resolution of queries, accurate maintenance of customer records, compliance with regulatory requirements, and proactive follow-up of outstanding business. The role contributes to advisor productivity, intermediary satisfaction, customer experience, policy retention, business growth, and overall sales performance within the agency distribution channel.

Academic Background & Relevant Qualifications

• Bachelor's degree in Insurance, Finance, Business or any other related course.
• Diploma in Insurance will be an added advantage.
• Minimum of 1 - 2 years' experience in customer service, insurance operations, policy administration, or a related role.
• Experience handling customer inquiries, complaints and policy servicing transactions.
• Exposure to underwriting support, pension administration, KYC management, or policy retention processes will be an added advantage.
• Experience working with insurance systems, customer databases, and operational reporting tools will be beneficial.