What You Will Do (Role Impact)
Perform Accurate Administrative Processes
- Support the smooth running of branch operations by completing routine administrative tasks with precision and efficiency.
Key responsibilities include:
- Capturing patient and test information accurately on Meditech.
- Updating and amending requisitions, including adding tests and correcting information.
- Conducting audit checks and correcting data discrepancies on Meditech.
- Printing and actioning error logs and outstanding reports.
- Identifying and reporting problematic requisitions for resolution.
- Maintaining documentation, records, and correspondence in line with operational requirements.
Deliver Exceptional Patient and Customer Service
- Create a positive experience for patients and stakeholders through professional and courteous interactions.
Key responsibilities include:
- Welcoming and assisting patients visiting the Care Centre.
- Supporting patients with the completion of Specimen Request Forms (SRFs).
- Performing upfront logging and benefits checking.
- Responding to incoming calls and routine enquiries professionally.
- Assisting with account and billing-related queries.
- Processing card and cash payments accurately.
- Generating pro forma invoices when required.
Support Laboratory Operations
- Contribute to the efficient flow of specimens and operational processes through key administrative and preparatory activities.
Key responsibilities include:
- Receiving specimens and verifying them against test requests.
- Labelling, batching, and preparing specimens according to established protocols.
- Ensuring specimens are correctly prepared for onward processing.
- Assisting with the delivery of reports to doctors, wards, and other stakeholders as required.
- Supporting workflow efficiencies to ensure uninterrupted service delivery.
- 1 to 4 years of administrative experience.
- Experience within a pathology, healthcare, or medical environment will be advantageous.
- Strong organisational skills and a high level of attention to detail are essential.
Knowledge, Skills and Attributes
- Ability to perform routine administrative tasks accurately and consistently.
- Strong attention to detail and commitment to quality standards.
- Ability to follow procedures, policies, and operational guidelines.
- Proficiency in using IT systems and standard office applications.
- Ability to identify, resolve, or escalate routine administrative issues appropriately.
- High level of discretion and professionalism when handling confidential information.