EXL South Africa·Western Cape, south-africa·Full Time·Internship
RetailFull TimeInternship
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Job Description
Responsibilities are not limited to the enclosed
Supporting customers across the wider business.
Provide world class customer service to both new and existing customers.
Provide Sales support to customers.
Continual learning of products/services.
Promote and sell products to new and existing customers
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellence
Contribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)
Deliver accurate information on products and services to ensure consistency across the organization and provide trustworthy customer service
Identify and understand customer needs in order to provide a consistently high-quality service
Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner
Increase customer retention, loyalty and build a credible reputation
Computer Literacy (MS Office, Social Media, Online, Navigation)
Good articulation of the English language (Spoken and Written)
Experience 12 months BPO experience
Some post High School education preferred
Responsibilities
They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.