Profile Description
UBUNTU MOVERS is seeking a detail-oriented and organized Billing Officer to manage customer invoicing and billing activities for its transport and logistics operations. The ideal candidate should have strong numerical and analytical skills, excellent attention to detail, and experience in invoicing, reconciliations, and accounts receivable, with the ability to ensure accurate and timely billing while supporting efficient revenue collection.
Job Summary
The Billing Officer will be responsible for preparing, processing, and managing customer invoices for transport and logistics services. The role will ensure accurate and timely billing, maintain proper billing records, follow up on outstanding invoices, and work closely with Operations, Sales, and Finance teams to resolve billing discrepancies and support efficient revenue collection.
Key Responsibilities
Prepare and issue accurate customer invoices for transport, delivery, storage, and other logistics services.
Verify delivery notes, transport documents, service records, rates, and customer contracts before billing.
Ensure invoices are generated and submitted to customers within agreed timelines.
Maintain accurate billing records and customer account information.
Monitor outstanding invoices and support the Finance team with accounts receivable follow-up.
Reconcile invoices against delivery records, receipts, contracts, and customer statements.
Investigate and resolve billing discrepancies, disputed charges, and pricing issues.
Coordinate with Operations and Dispatch teams to obtain complete documentation for completed services.
Ensure correct application of approved transport rates, surcharges, discounts, and applicable taxes.
Process credit notes, debit notes, adjustments, and billing corrections as authorized.
Maintain organized electronic and physical billing documentation.
Prepare billing summaries and reports for management.
Support monthly account reconciliations and financial reporting activities.
Monitor customer billing schedules and ensure recurring invoices are processed on time.
Respond to customer queries regarding invoices, charges, payment terms, and account balances.
Ensure billing activities comply with company policies, contracts, and applicable financial and tax requirements.
Assist with audits by providing relevant invoices, supporting documents, and billing records.