Billing Officer (front Desk)

Role Objective

• The Front Desk / Billing Officer is the first person a patient meets at a BeaconHealth clinic, and often the last. You will handle enquiries from patients and referring clinicians, guide patients through their visit, take payment and issue receipts, capture patient information accurately, and follow up afterwards.
• The role sits at the point where patient experience, revenue, and data quality all meet, which is what makes it one of the most important jobs in the clinic. Booking, billing, insurance, and patient records all run through BeaconOS, our own platform, which you will be trained on during onboarding.

Key Responsibilities

Reporting to the Center Manager, responsibilities include:

Handling enquiries:

• Answer phone and in-person enquiries from patients, family members, and referring clinicians courteously
• Establish quickly why someone is calling and how best to help them
• Connect callers with the Center Manager where a request falls outside the front desk remit
• Contact referring hospitals about any discrepancy in payments

Guiding patients through their visit:

• Welcome every patient warmly and greet them in the language they are most comfortable with
• Establish which procedures they need or which partner facility referred them
• Collect the referral form, look up prices, and communicate them clearly
• Obtain referrals and pre-authorisations required for procedures
• Direct patients to the waiting area and notify the relevant department that a patient is waiting
• Pass the referral form to the relevant department once booking is confirmed
• Collect printed results and hand them to the patient in a clean envelope

Billing and payment:

• Review patient bills for accuracy and completeness and obtain any missing information
• Check eligibility and verify benefits for tests and procedures
• Collect payment and issue receipts
• Refer pricing concerns to the Center Manager, who can consider financial support where possible
• Review accounts for insurance follow-up and appeal denied claims

Capturing patient information:

• Document every patient visit accurately in BeaconOS
• Update visit details as soon as further information becomes available
• Book patients for their procedures and maintain accurate records of bookings

Feedback and follow-up:

• Ask patients for feedback on how we can improve
• Support bi-annual patient surveys
• Communicate any patient issue to the relevant department and escalate concerns to the Center Manager

Requirements

• OND, HND, or Bachelor's Degree in any discipline
• Minimum of 1 year's experience in a front desk, customer service, or billing role
• Confident handling cash and issuing receipts accurately
• Excellent spoken communication and a genuinely warm manner with patients
• Accurate data entry and attention to detail
• Able to stay composed and courteous during busy periods
• Computer literate and comfortable working in a digital record system we train every new hire on BeaconOS, our own clinical platform, during onboarding

Preferred:

• Experience in a healthcare, clinic, or hospital front desk role
• Familiarity with health insurance verification and claims processes
• Fluency in the local language spoken by patients at this clinic
• Experience handling patient billing or reconciliation

Benefits

• Health insurance and complementary health services at MDaaS diagnostic clinics
• Pension remittance
• Paid leave and sick days
• Monthly team activities
• Professional development opportunities