We are looking for a friendly, confident, energetic, and customer-focused Barista to join our team. The successful candidate will be responsible for preparing and serving high-quality coffee and other beverages while providing excellent customer service and creating a welcoming experience for customers.
Key Responsibilities
Prepare and serve a variety of coffee and hot and cold beverages according to company standards.
Operate and maintain coffee machines, grinders, and other barista equipment.
Take customer orders accurately and process payments where required.
Provide friendly, professional, and efficient customer service.
Confidently engage and interact with customers in a warm and professional manner.
Maintain a clean, hygienic, and organised coffee station and work area.
Ensure coffee, milk, syrups, cups, and other supplies are adequately stocked.
Monitor the quality, freshness, and presentation of beverages.
Assist with food preparation and service when required.
Follow all food safety, hygiene, and health and safety procedures.
Handle customer queries and resolve basic complaints professionally.
Assist with opening and closing duties.
Monitor stock levels and report shortages or damaged items to management.
Work effectively as part of a team during busy periods.
Perform any other reasonable duties as required by management.
Minimum Requirements
Previous experience as a Barista or in a similar hospitality/customer service role.
Knowledge of coffee preparation and basic coffee-making techniques.
Fluent in English, with strong verbal communication skills.
Confident and comfortable engaging and interacting with customers.
Friendly, outgoing, and customer-service orientated.
Good communication and interpersonal skills.
Ability to work efficiently under pressure in a fast-paced environment.
Good attention to detail and presentation.
Ability to work flexible hours, including weekends and public holidays where required.
Basic numeracy and literacy skills.
Advantageous
Barista or hospitality-related training/certification.
Experience operating an espresso machine and coffee grinder.
Knowledge of different coffee types and preparation methods.
Previous experience in a restaurant, café, hotel, or similar hospitality environment.