Kolomoni Microfinance Bank is a CBN-licensed Nigerian Microfinance Bank providing mobile and web-based financial services, including savings, investments, loans, and agency banking (POS terminals).
We are recruiting to fill the position below:
Job Title: Bank Teller
Locations: Ibadan, Ogbomoso and Saki - Oyo Employment Type: Full-Time Department: Operations Reports To: Branch Operations Lead / Head of Operations
Role Purpose
The Bank Teller is responsible for providing efficient, accurate and professional cash-handling and over-the-counter transaction services to customers while ensuring strict compliance with Kolomoni Microfinance Bank’s operational procedures, regulatory requirements and internal controls.
Key Responsibilities
Receive and process customer cash deposits, withdrawals, transfers and other approved over-the-counter transactions accurately and efficiently.
Verify customer identity, account details, transaction instructions and supporting documentation before processing transactions.
Ensure all transactions comply with approved limits, authorization requirements and operating procedures.
Demonstrate sound knowledge of the core banking application and use the system accurately to process, post, verify, reverse and monitor approved customer transactions.
Maintain complete and accurate transaction records and audit trails.
Manage the teller till, including daily opening and closing balances, cash custody, replenishment and balancing.
Promptly investigate and escalate cash shortages, overages or transaction discrepancies.
Support daily reconciliation activities and ensure identified exceptions are properly documented and resolved.
Comply with KYC, AML/CFT, cash-handling and other regulatory and internal control requirements.
Identify and escalate suspicious, unusual, fraudulent or unauthorized transactions.
Provide courteous and professional customer service and respond appropriately to routine customer enquiries.
Maintain confidentiality of customer information and transaction records.
Support branch opening and closing procedures, including cash and vault controls.
Maintain proper custody of cash, payment instruments and sensitive operational documents.
Escalate system, operational and transaction-related issues promptly.
Support other branch and Operations activities as assigned by the Line Manager.
Prepare and submit accurate weekly reports covering teller activities, transaction volumes, cash movements, reconciliations, exceptions and other assigned operational metrics.
Qualifications and Experience
Minimum of an HND or Bachelor’s Degree in Accounting, Finance, Economics, Business Administration or a related discipline.
Previous experience as a Teller, Cash Officer, Operations Officer or in a similar banking or financial services role is an advantage.
Good understanding of cash handling and basic banking operations.
Strong numerical and reconciliation skills.
Basic proficiency in Microsoft Office applications.
Strong attention to detail and ability to maintain accuracy under pressure.
Required Competencies:
Cash management and numerical accuracy
Customer service orientation
Attention to detail
Integrity and confidentiality
Risk and internal control awareness
Communication and interpersonal skills
Problem-solving ability
Ability to work effectively under pressure
Teamwork and collaboration
Regulatory and compliance awareness.