We are looking for a B2C Community Manager to be the voice, vibe and hype-person of our community.
You'll run the day-to-day conversation across X (Twitter), Telegram, Instagram and TikTok, keep the banter going, spot what's trending before everyone else, and turn what the community is saying into real input for our product, support and marketing teams.
This is a fully remote role, open only to Nigerians currently living in Nigeria.
Responsibilities
Own day-to-day replies and engagement across X (Twitter), Telegram, Instagram and TikTok.
Keep conversations and banter alive so the community feels active, not just broadcast to.
Spot trends, memes and cultural moments early and turn them into timely community content.
Monitor community sentiment, then route complaints to support and praise to the right teams.
Plan and run community activations, giveaways and campaigns.
Work with Tonic FC on football-led community content and activations.
Turn community feedback and insight into clear input for product, support and marketing.
Benchmark similar communities and bring back ideas we can use.
Handle tense or negative conversations with a steady head and protect the brand's reputation.
Requirements
Education:
A Degree or HND in Mass Communication, Marketing, English, or a related field is welcome but not required. Proven community experience matters more than certificates.
Experience:
Minimum of 3 years' experience in fintech, in a community, social media or similar role.
A track record of growing a community from "just posting" to genuinely engaged.
Experience with football fan communities and high-energy online communities where banter runs deep is a big plus.
Skills:
Sharp, witty writing with a natural sense of humour.
Deep understanding of how online communities behave, especially on X, Telegram, Instagram and TikTok.
Strong instinct for trends, memes and internet culture in Nigeria.
Calm, sound judgement when comments get spicy.
Ability to read sentiment and summarise community insight clearly for other teams.
Good organisation for running campaigns, giveaways and activations end to end.
Other Requirements:
Must be Nigerian.
Must have at least 3 years of community managementexperience. Fintech Industry is a plus.
Must be chronically online and fluent in internet culture.
Must be comfortable working remotely and independently.
Please include your LinkedIn profile and an up-to-date CV. Links to communities or accounts you've managed will strengthen your application.