Key Responsibilities: Repair Authorisation & Cost Control Review and assess repair quotations for accuracy, reasonableness, and completeness. Verify labour hours, parts pricing, travel costs, call-out fees, and workshop charges. Ensure all quotations comply with customer contracts, supplier agreements, and company authorisation guidelines. Challenge unsupported costs and negotiate amendments where required. Obtain supporting documentation and technical information to justify repair expenditure. Process repair authorisations within approved authority levels. Customer & Supplier Coordination Act as the key point of contact between customers, fleet operators, workshops, suppliers, and internal teams. Manage incoming queries, complaints, and escalation calls professionally and efficiently. Handle high-anxiety situations involving vehicle downtime and operational disruptions. Keep all stakeholders informed throughout the repair process. Build strong working relationships while maintaining commercial discipline. Problem Solving & Operational Coordination Drive repair cases proactively and prevent unnecessary delays. Assess situations critically and identify practical solutions. Present multiple options to customers and internal stakeholders, outlining the best solution through to alternative options. Escalate critical matters where necessary. Ensure urgent repairs receive immediate attention to minimise downtime. Administration & System Management Maintain accurate records within the company's proprietary software platform. Update supplier rates, pricing structures, and commercial information. Ensure all authorisation decisions are properly documented and auditable. Monitor outstanding actions and follow up until resolution. Generate and maintain operational records with a high degree of accuracy. Minimum Requirements: Grade 12 / Matric Minimum 3 years' experience in one or more of the following: Warranty administration Dealership costing Service advising Fleet maintenance administration Repair authorisations Workshop control Vehicle parts and service costing Strong understanding of vehicle repairs, maintenance processes, labour rates, and parts pricing. Excellent computer literacy and confidence working on specialised software systems. Strong numerical ability and administrative accuracy. Ability to work shifts within a call centre or operations environment. Preferred Experience: Passenger vehicle dealership experience. Commercial vehicle dealership experience. Fleet management or fleet maintenance administration experience. Multi-brand workshop experience. Experience negotiating quotations and repair costs. Intermediate Microsoft Excel skills. Exposure to supplier management and service-level agreements. Key Competencies: Critical Thinking Able to assess situations quickly and make informed decisions. Identifies problems proactively rather than waiting for instruction. Evaluates multiple solutions and recommends the most effective course of action. Emotional Resilience Remains calm under pressure. Able to separate customer emotions from operational requirements. Handles complaints and escalations professionally. Customer Focus Passionate about helping customers. Understands the impact vehicle downtime has on businesses and fleet operators. Maintains professionalism during difficult conversations. Communication Skills Excellent verbal and written communication skills. Able to communicate with customers, technicians, suppliers, and management at all levels. Confidently challenges suppliers and requests clarification when required. Multitasking & Organisation Effectively manages multiple repair cases simultaneously. Prioritises competing demands without compromising quality. Maintains attention to detail in a fast-paced environment. Technical Aptitude Strong understanding of automotive repairs and workshop operations. Able to interpret quotations and identify anomalies. Comfortable learning and utilising advanced operational systems. Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.