The Room Attendant's primary responsibility is to provide quality service in all Guest rooms as per the SOP. The Room Attendant must demonstrate genuine concern for Guests while ensuring friendly, safe, efficient and professional service. In order to consistently exceed Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Key Duties and Responsibilities
Exceed Guest expectations of Housekeeping services, responsible for the cleanliness of Guest rooms by ensuring that rooms are cleaned in accordance with the required standards.
Responsible for deep cleanliness of Guest rooms in any assigned section.
Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in guest rooms.
General and deep cleaning of rooms, trolleys, server rooms and caddies as per the standard procedures.
Ensure that all scheduled arrival rooms are ready at time specified
Site inspection rooms must be returned clean before 09:00 each day.
Informs IRD when room service trays need to be removed.
Checks that the Compendium, In Room Directory, Resort booklets and Spa flyers are up to date and in good condition in all rooms.
Ensure supplies, amenities and linens are replenished as per standard.
Keep pantry neat and in good order.
Maintain safe work practices as per the Health and Safety SOP
Adhere to chemical utilization as per the Chemical training SOP.
Ensure all defects are reported immediately and follow up to ensure they have been completed before the arrival at 14:00.
Ensure that the tasks provided daily are executed to the expectation of O&OCT standard.
Complete turn-down service before 21:00 according to the schedule created by the Housekeeping management.
Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere.
Responsible for the assigned Master Key.
Report all lost and found items, by making an entry in the lost and found book at housekeeping office and hand over to security.
Adhere to grooming standards as set by the Employee Handbook for O&OCT.
GENERAL AND OTHER DUTIES
The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review from time to time.
The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel's requirements and do not detract from the desired image of the hotel.
The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.