Assistant Officer (post Level 13) (2 Positions): Student Financial Services (job Id: 6671)

Duties and responsibilities:

• Provide professional, efficient and customer-focused support through the Call Centre, responding to student and client enquiries relating to financial matters, payment arrangements and UFS financial processes.
• Provide accurate financial information and guidance in accordance with UFS policies, procedures and regulatory requirements, ensuring compliance and safeguarding confidential information in line with POPIA.
• Process financial transactions, including generating invoices, quotations, requisitions and purchase orders, and assisting with tuition fee payment arrangements.
• Perform cashier, reception and general administrative duties as required.
• Maintain accurate customer interaction records, financial documentation and student account information, ensuring proper recordkeeping and confidentiality.
• Capture and verify student and financial information on relevant systems, including PeopleSoft, within prescribed timeframes and quality standards.
• Respond to email enquiries within established service standards, follow up on outstanding matters and strive for first-call resolution.
• Identify recurring service delivery challenges and recommend improvements to customer service processes and operational efficiency.

Inherent Job Requirements:

• Grade 12 on NQF Level 4 with Mathematics and/or Accounting as a subject (attach a copy)
• A minimum of one (1) year of relevant experience in financial administration, accounts administration, student accounts, processing of financial transactions and payment arrangements, or customer/call centre operations involving financial enquiries, transactions or payment arrangements.

Recommendations:

• Knowledge of administrative and clerical procedures and systems.
• Knowledge of general accounting.
• Knowledge of calculations and mathematics to solve mathematical equations.
• Knowledge of applications and programs in order to conduct work (MS Office and PeopleSoft).
• Knowledge of business - comprehending the functional area and how it impacts.
• Thorough understanding of operations such as word processing, managing files and records.
• Knowledge of problem solving to develop/evaluate options and implement solutions.
• Knowledge of communication to clearly convey/receive messages (verbal/written).
• Ability to identify, measure, analyse, interpret and communicate information.

Deadline:9th November,2026