The Assistant Manager is responsible for assisting the Manager in the effective coordination and supervision of the company's daily operations. The role involves monitoring staff performance, ensuring operational efficiency, maintaining company standards, resolving routine operational challenges, and ensuring that the Manager's instructions are properly implemented across assigned branches.
- Assist the Manager in overseeing the daily operations of the supermarket.
- Ensure that all branches operate smoothly and in accordance with established company policies and procedures.
- Conduct regular inspections of the shop floor, warehouse, offices, and other operational areas.
- Monitor the general appearance, cleanliness, and organization of the stores.
- Ensure that instructions and directives from the Manager are properly communicated and implemented.
- Identify operational challenges and promptly bring them to the Manager's attention.
Staff Supervision and Discipline
- Assist the Manager in supervising staff and ensuring effective performance of assigned duties.
- Monitor staff attendance, punctuality, discipline, and general conduct.
- Ensure that employees comply with company rules, regulations, and operational procedures.
- Address routine staff-related issues and escalate serious matters to the Manager.
- Ensure adequate staff coordination and proper coverage of operational duties.
Sales and Customer Service
- Monitor daily sales activities and encourage staff to achieve sales targets.
- Ensure that customers receive prompt, courteous, and satisfactory service.
- Monitor product displays, shelf arrangements, and price tagging.
- Ensure that customer complaints are attended to promptly and unresolved matters are escalated to the Manager.
- Support promotional activities and other strategies aimed at improving sales.
Inventory and Stock Control
- Monitor stock availability and ensure timely replenishment of products.
- Work closely with Inventory and Warehouse personnel to ensure proper stock management.
- Monitor expiry dates, damaged products, and stock discrepancies.
- Ensure that stocktaking and inventory checks are carried out as scheduled.
- Report cases of stock shortages, losses, damages, and suspected pilferage to the Manager.
Cash and Financial Accountability
- Ensure that cashiers comply with approved cash-handling procedures.
- Monitor daily sales activities and ensure proper accountability.
- Report cash discrepancies, irregularities, and suspicious transactions to the Manager.
- Ensure that all operational expenses and requests follow approved company procedures.
Security and Facility Management
- Work with the Security Department to ensure adequate protection of company property and merchandise.
- Monitor the activities of internal security personnel and report security concerns to the Manager.
- Ensure that the supermarket premises and facilities are properly maintained.
- Report maintenance issues, safety concerns, and operational hazards promptly.
Reporting and Accountability
- Provide regular updates and reports to the Manager on daily operations, staff performance, sales, inventory, and other relevant activities.
- Follow up on tasks assigned by the Manager and ensure timely completion.
- Assist the Manager in implementing operational improvements and company policies.
- Act on behalf of the Manager only when delegated or authorized to do so.
- Perform any other duties assigned by the Manager or Management.
QUALIFICATIONS AND REQUIREMENTS
- Minimum of HND or Bachelor's Degree in Business Administration, Management, or a related discipline.
- At least 5 years' relevant experience in retail, supermarket operations, or a similar industry.
- Minimum of 5 years' relevant managerial or supervisory experience, preferably in the supermarket or retail industry.
- Previous supervisory or managerial experience is essential.
- Good leadership, communication, and interpersonal skills.
- Knowledge of inventory management, sales operations, and customer service.
- Good administrative, organizational, and problem-solving abilities.
- Ability to supervise staff and enforce company policies.
- Computer literacy and knowledge of Microsoft Office.
- High level of integrity, discipline, professionalism, and accountability.
- The Assistant Manager is expected to work directly under the Manager, providing the necessary administrative and operational support to ensure the smooth running of the supermarket.
- The Assistant Manager must demonstrate loyalty, professionalism, accountability, and the ability to take initiative while respecting the company's chain of command and reporting structure.