Our Client is looking for a Assistant Hotel Manager to join their team.Location: FranschhoekRole Overview:The Assistant Hotel Manager role focuses on enhancing operational efficiency and service quality across the hotel by providing the support and structure required for teams to excel and achieve departmental objectives. Excellence in this role requires an efficient, solutions-driven individual who thrives in a fast-paced and constantly evolving environment, with a strong passion for exceptional service and a high standard of operational delivery and people management. Main Responsibilities:
Ensure that world-class service is consistently delivered to all guests across the hotel, as reflected through online reputation metrics and direct guest feedback
Collaborate with relevant teams to ensure that policies, processes, and standards impacting guest safety, security, and preferences are effectively implemented
Monitor equipment usage and stock consumption to ensure efficiency and minimize waste
Develop, implement, and monitor systems that capture and communicate guest preferences while safeguarding privacy
Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
Maintain detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide continuous guidance
Create an environment that fosters positive employee engagement and commitment
Provide timely feedback and conduct performance appraisals in accordance with required standards
Enforce discipline, when necessary, in line with the Code of Conduct
Coordinate with third-party suppliers to ensure excellent service delivery
Prepare and propose the annual budget, working with finance and purchasing to maintain inventory and par stock levels
Manage department rosters, attendance, and leave balances to control staffing costs
Oversee Night Auditors and ensure adherence to required standards and procedures for accurate daily financials
Conduct regular reconciliation of all floats to prevent discrepancies
Deliver ongoing training on all SOPs and ensure team compliance with relevant procedures
Identify and communicate opportunities for quality improvement and drive implementation
Ability to operate effectively in a fast-paced and challenging environment
Expertise in handling complaints
Strong team leadership and management capabilities
Superior communication and interpersonal skills
Financial acumen
High personal and professional integrity
Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry
Diploma in Hospitality Management or Tourism beneficial
Advanced computer skills, including MS Office, email, and internet
Experience with Protel PMS advantageous
Valid driver’s licence
Desired Skills:
Assistant Hotel Manager
Assistant General Manager
Operations Manager: