Effective execution of point of purchase|- Point of purchase documents as per unit specifications - Sales report from store
Effective sales management|- Score cards - Formal and informal feedback
Effective management of shelf health|- Store files used accordingly to requirements - Shelf displays according to requirements - Aligned forward share vs. market share - Out of stock levels at required levels
Effective administration|- Personal Register up to date via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual) - Stocking files up to date and accurate - Deadlines are met
Customer service and satisfaction|- Timeous customer feedback and problem resolution within agreed time frame