Our client in Woodstock, Cape Town is seeking an experienced and dynamic Area Manager to oversee multiple restaurant outlets. The ideal candidate will have 3 - 5+ years' experience in restaurant or hospitality management, with at least 2 years' experience in a multi-site, Area Manager, Regional Manager, or similar role. Experience managing high-volume restaurants, together with a proven track record of managing, developing, and mentoring Restaurant/Branch Managers, will be highly advantageous. If you are a strong operational leader with a passion for people, performance, and delivering exceptional customer experiences, we would love to hear from you.
REQUIREMENTS:
- 3 - 5+ years' experience in restaurant or hospitality management.
- At least 2 years' experience in a multi-site, Area Manager, Regional Manager, or similar role, or strong experience managing multiple outlets.
- Experience managing high-volume restaurants is highly advantageous.
- Proven experience in managing, developing, and mentoring Restaurant/Branch Managers.
DUTIES:
Operational Requirements:
- Oversee the smooth day-to-day running of restaurants within the assigned area.
- Ensure the correct operational procedures are consistently executed across all restaurants.
- Stay informed about emerging trends that may affect the business.
- Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action.
- Monitor underperforming restaurants and implement corrective action plans to improve operational performance and profitability.
Standards & Regulatory Compliance:
- Conduct routine inspections of restaurants to measure compliance with operational standards.
- Liaise regularly with internal audit teams to ensure restaurants consistently achieve good audit scores and take corrective action when audit results decline.
- Ensure strict compliance with all occupational health and safety regulations, as well as any other applicable legislation at restaurant level.
- Identify and communicate operational and financial risks and develop corrective action plans.
- Monitor and ensure adherence to financial policies, processes, and budgets.
- Monitor and improve restaurant profitability.
- Monitor restaurant P&Ls, provide guidance, and actively support General Managers in achieving budgeted results.
- Submit daily, weekly, monthly, and other required reports in a timely manner.
- Provide leadership, coaching, and strategic direction to restaurant management teams.
- Manage, monitor, and assist with employee relations in line with company policies and procedures.
- Ensure restaurant labour is managed efficiently to meet service standards and cost requirements.
- Ensure restaurant employees and management are engaged and that morale remains high.
- Ensure the training and retraining of applicable employees in line with succession management and planning guidelines.
- Complete the following tasks at each restaurant on a monthly basis:
- Conduct a safe audit, including petty cash.
- Conduct a maintenance walk-through.
- Conduct at least one monthly meeting at each restaurant to gauge employee morale and address any concerns.
- Conduct a waste analysis for each restaurant.
- Conduct a variance analysis for each restaurant.
- Manage P&L projections and restaurant expenditure in accordance with the company's financial plan.
- Conduct a weekly General Manager meeting to discuss results, opportunities, challenges, and overall performance.
- Work any shift required to meet the operational needs of the restaurant. If a restaurant trades more actively at night, spend time at that restaurant during evening trading.
- Visit each restaurant regularly throughout the month, preferably planning visits to cover different trading periods.
- Perform additional responsibilities, although not specifically detailed above, as required by operational needs and management requests.
- Monday to Friday: 08:00 - 17:00