Reports To: General Manager - Regional Operations North East
Division: Sales and Distribution
Mission
To demonstrate a strong competence in business analysis, business performance reporting, project management, planning, performance tracking and gaps analysis.
Coordination of regional sales activities, liaising with RGM, and HQ business support team on regional input and deliverables.
To mine and manage data aimed at providing insights for optimal regional performance.
To generate and regularly update performance dashboards and charts for the different Sub-regions in the region.
Description
Develop regional sales forecasts based on subscription growth, churn rates, and revenue per user (ARPU).
Monitor sales performance against revenue performance and identifying gaps and opportunities.
Analyze site profitability by customer and ARPU segmentation.
Evaluate cost structures associated with sales campaigns, and customer acquisition.
Track and monitor GC to MoMo wallet conversion ratio
Track and analyze variances in regional sales scheme and suggest corrective actions.
Evaluate Devices performance productivity against target for trade partners and CCR's in the retail space
Collaborate with regional cross functional teams for shared goals execution and strategic initiatives deployment.
Design and maintain dashboards for tracking sales performance metrics such as gross additions, churn, and ARPU.
Conduct root cause analysis for underperforming team members/sales areas and propose solutions.
Track RD's performance across KPI's.
Generate, Collect, analyze and interpret a wide variety of revenue data to develop daily/weekly /monthly reports/dashboards for the team (SR, SL, RD's etc) for business reviews.
Monitor customer satisfaction (NPS, CSAT) and propose initiatives to address pain points.
Assess the effectiveness of regional promotional campaigns in driving subscriber growth.
Requirements
Education:
First degree in Economics, Business Administration, Actuarial science or any related discipline
Data Analytics skills required.
Good written and spoken English.
Experience:
3-7 years' experience in Data Analytics/Management and/or Processes Management