Reports To: Manager - Customer Acquisition and Compliance West
Division: Sales and Distribution
Mission
To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.
Description
Evaluate performance measured against SIM registration channel objectives in the following areas:
Trade Partner and Customer Acquisition AND compliance Partners
Walk-in-Centers
Mobile Lite
Connect Stores and Connect Points
Other Sim Registration Agents (Pentagon).
Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
End- to-end device life-cycle management, tracking, monitoring of device' heartbeat, utilization and efficiency.
Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
Prepare monthly, quarterly and year to date (YTD) measurement reports.
Provide functional support to Customer Acquisition Manager
Support seamlessly, the end-to-end SIM Acquisition agent's system up, training, onboardings and exit.
Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
Attend regulatory meetings at state level and share outcome with regional leadership.
Requirements
Education:
First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
Fluent in English
Experience:
3-7 years work experience which includes
Minimum of 3 years' experience in an area of specialization; with experience working with others
Experience working in a medium organization:
Project planning and reporting, sales/marketing or related function