- The Business Development Manager is responsible for leading all efforts related to establishing strong customer relationships, create business leads and sales for new products (Prime Power), and associated Balance of Plant equipment (switchgear, enclosures, CHP).
- Our efforts enable us to achieve close customer relationships, account development and market leadership. You will be responsible for planning, setting, and achieving the Business Plan while driving overall sales and Go-To-Market strategies to promote the company's products and services.
- You will be part of a team consisting of dedicated BD Managers and Industry Consultant Managers.
What You Will Do (Responsibilities):
- Build strong customer relationships with key prime Genset users, EPC's and engineering firms
- Develop a robust pipeline for future prime sales / continuously running power plants.
- Ensure Assigned Customers have a "Positive Experience"
- Serve as the industry expert for Caterpillar's Genset portfolio in EAME & CIS
- Identify gaps in product offerings and provide voice of customer feedback to product groups
- Create go to market strategies to increase prime running Genset sales
- Lead projects to gain buy in for new market strategies
What You Will Have (Basic Skills Required):
Customer Focus: Level Extensive Experience
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Hunter's approach. Understand who the clients are, what they do and understand what their energy needs are.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Advises others on creating customer focused environments in various scenarios.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Relationship Management: Level Extensive Experience
- Communicates to clients regarding expectations of all parties.
- Conducts periodic reviews of work effort, progress, issues, and successes.
- Maintains productive, long-term relationships with clients or vendors.
- Creates opportunities to educate support teams on client priorities.
Decision Making and Critical Thinking: Level Extensive Experience
- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Industry Knowledge: Level Working Knowledge
- Discusses industry-specific flagship products and services.
- Focus on power plants including prime running generators, Combined Heat and Power and balance of system.
- Demonstrates current knowledge of the regulatory environment for industry segment.
- Currently works with a major industry segment and associated functions and features.
Top Candidates Will Also Have:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
- Minimum 15 years' experience within the power generation industry, including sales, business development, or aftermarket support functions.
- At least 7 years' experience in a customer-facing business development role, with a proven track record of driving growth and managing key customer relationships.
- Proficiency in English is essential; additional language capabilities in Arabic, Portuguese, or French will be advantageous.
- Working knowledge of Salesforce or similar Customer Relationship Management (CRM) systems.
- Willingness and ability to travel extensively (up to 75% across Southern Africa, Middle East and Europe)
- This is a full-time, five days per week office-based role
- Relocation assistance / visa sponsorship will not be supported.