Alarm Response & Logistics Officer

Minimum Job Requirements

• Education: Bachelor's Degree in Security Management, Criminology, Business Management, Risk Management, or a related field.
• Experience: At least 5 years in a supervisory or management role overseeing alarm response operations, patrol teams, or security control room functions & experience in incident response, emergency management, investigations, and escalation handling..
• Training: Emergency Response and Crisis Management, Health and Safety, defensive driving, logistics management or related training.
• Skills & Attributes: Basic computer literacy, Report writing, Flexibility, Communication, Problem solving skills, Security incident management.

KEY RESPONSIBILITIES:

• Lead and oversee Mobile Response Team (MRT) operations to ensure effective, timely, and professional alarm response services.
• Optimize utilization of personnel, vehicles, equipment, and other operational resources.
• Maintain cost control and operational efficiency within the section.
• Drive client retention, customer satisfaction, and business growth initiatives.
• Conduct regular client visits and promptly address service-related concerns and complaints.
• Attend major incident scenes and implement appropriate corrective and preventive actions.
• Liaise with police, fire brigade, ambulance services, and other emergency response stakeholders.
• Gather and analyze market, security, and operational intelligence to support decision-making.
• Develop, implement, and enforce MRT Standard Operating Procedures (SOPs) and General Orders.
• Ensure all response personnel are adequately trained, equipped, and professionally presented.
• Oversee the maintenance, servicing, operational readiness, and deployment of response vehicles.
• Ensure all communication systems and operational equipment are functional and reliable.
• Identify and establish strategically located operational bases to enhance service delivery.
• Conduct regular inspections and spot checks to ensure compliance with operational standards.
• Coordinate with Field Operations, Control
• Room, Technical Services, and Branch teams to ensure seamless service delivery.
• Ensure timely investigation, documentation, and submission of incident reports.
• Recruit, train, mentor, and performance-manage Mobile Response Team personnel.
• Identify training needs and coordinate continuous professional development programs.
• Recommend and administer disciplinary action in accordance with company policies and procedures.
• Prepare operational and performance reports and implement continuous improvement initiatives to enhance service delivery.