Main Focus Areas
- The Switchboard operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures. Excellent interpersonal communication skills
Key Performance Areas: (include but are not limited to)
- Answers the telephone in a friendly and professional manner Takes messages for staff, patients and doctors To answer incoming, internal and designate outgoing calls in a professional and pleasant manner Liaise and communicate with doctors, executive personnel, public and colleagues Be able to designate all complaints to relevant channels Confidentiality of utmost importance Keep all relevant information and contingency plans updated Update hospital telephone lists and relevant telephone numbers
Post Requirements: (include but are not limited to)
- Grade 12 or equivalent NQF Level 4 Qualification Switchboard experience, preferable in a Hospital environment Advanced Computer Literacy
Deadline:29th October,2026